Veronika Hnat

• Resolved guests complaints while maintaining positive customer environment.
• Analyzed customer feedback and implemented strategies to improve customer satisfaction.
• Utilized upselling techniques to maximize revenue and increase customer satisfaction.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.

- Doing reports and conducting audits;
- Running the reception desk on a day-to-day basis: greeting guests, serving customers according to company standards;
- Ensuring the proper circulation of documents in the office;
- Taking care of servicing office equipment: printers, photocopiers, espresso machines, etc;
- Cooperating with building managers and maintenance service.

- Handled cash transactions and maintained sales and payments records accurately.

- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.