Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VERONIKA GARCIA

Ottawa

Summary

Results-oriented business professional with a proven track record in operations management, executive support, and strategic development. Experienced in leading backend operations, recruiting top talent, and implementing efficient systems to drive success. Dedicated to fostering growth and ensuring long-term sustainability through proactive leadership. Skilled in managing complex schedules, coordinating meetings, and handling confidential information with precision. Adept at communication, organization, and problem-solving to maintain seamless office operations. Committed to team collaboration and achieving results by adapting flexibly to evolving needs and priorities. Known for being dependable and resourceful, consistently delivering high-quality outcomes.

Overview

5
5
years of professional experience

Work History

Executive Assistant to the Owner

CK Heating and Cooling
08.2024 - Current
  • erve as the primary point of contact and trusted right hand to the business owner of a fast-growing HVAC startup.
  • Manage all internal hiring processes, including writing job descriptions, sourcing candidates, conducting interviews, and onboarding new hires to support a strong, scalable team structure.
  • Oversee administrative operations—creating and maintaining efficient scheduling systems, internal documentation, and communication workflows.
  • Support strategic planning by organizing meetings, preparing reports, and tracking key performance indicators (KPIs) to help guide executive decision-making.
  • Foster vendor and partner relationships, coordinate service agreements, and ensure smooth day-to-day operations across all departments.

Operations Manager & Business Development Lead

Harry's Home Comfort
07.2023 - 08.2024
  • Joined as a Marketing Specialist and was rapidly promoted through successive leadership roles due to strong performance and initiative.
  • As Operations Manager, led the company’s backend operations, including human resources, payroll, scheduling, employee training, and compliance management.
  • Introduced new SOPs and streamlined workflows to reduce inefficiencies and boost team productivity by over 30%.
  • Transitioned into a Business Development role where I identified strategic growth opportunities, expanded service offerings, and built key industry partnerships.
  • Acted as a bridge between the executive team and operations staff, ensuring alignment across all business functions.

Marketing & Recruitment Specialist

Ontario Green Savings
07.2020 - 01.2022
  • Developed and executed marketing strategies focused on lead generation and brand visibility across multiple digital channels.
  • Led the recruitment function, managing full-cycle hiring from sourcing and interviewing to onboarding new employees in a high-volume environment for 4 different offices within Ontario
  • Maintained and optimized the company’s CRM system, ensuring clean data entry, lead tracking, and campaign performance analytics.
  • Created engaging digital content and promotional materials tailored to target audiences, boosting applicant engagement and customer acquisition.
  • Collaborated cross-functionally with sales, HR, and operations to align marketing and recruitment goals with broader business objectives.

Education

Graduate Certificate - Autism And Behavioural Science

Carleton University
Ottawa, None

Skills

  • Executive support
  • Customer service
  • Team leadership
  • Time management
  • Business development and planning

Languages

Spanish
Native or Bilingual

Timeline

Executive Assistant to the Owner

CK Heating and Cooling
08.2024 - Current

Operations Manager & Business Development Lead

Harry's Home Comfort
07.2023 - 08.2024

Marketing & Recruitment Specialist

Ontario Green Savings
07.2020 - 01.2022

Graduate Certificate - Autism And Behavioural Science

Carleton University

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VERONIKA GARCIA