Summary
Overview
Work History
Skills
LANGUAGES
Timeline
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VERONIK ROBITAILLE

Montréal

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Akelius
01.2023 - Current
  • Answer customer inquiries: Respond to calls, emails, and messages from clients regarding properties, pricing, and general real estate information
  • Resolve complaints: Address and resolve customer issues, complaints, and concerns professionally and promptly
  • Conduct follow-ups: Follow up with customers to gather feedback, gauge satisfaction
  • Coordinate inspections: Arrange property inspections and guide customers through the process
  • Maintain client database: Keep track of customer information and interactions in the system
  • Handle rental applications: Process rental applications
  • Assist with property maintenance: Coordinate repair and maintenance requests from tenants and homeowners

Barista

Tim Hortons
10.2019 - 02.2022
  • Adhered to all sanitation and health guidelines
  • Enthusiastically engaged customers during busy periods to keep mood light and fun
  • Maintained calm demeanor during high-volume periods
  • Greeted guests with pleasant smile and superior customer service
  • Settled any customer disputes in a professional and pleasant manner

Receptionist

Dynamic Driving School
07.2019 - 12.2019
  • Answered and directed incoming calls using multi-line telephone system
  • Scheduled and confirmed appointments
  • Maintained daily calendars, set appointments with clients and planned daily office events

Skills

  • Innovative Problem Solving
  • Leadership Skills
  • Proficient in managing multiple tasks
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

LANGUAGES

English Native speaker

Timeline

Customer Service Representative

Akelius
01.2023 - Current

Barista

Tim Hortons
10.2019 - 02.2022

Receptionist

Dynamic Driving School
07.2019 - 12.2019

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VERONIK ROBITAILLE