Veronica Filkin

• Executed all front desk operations, including; patient check-ins, telephone & email communications, referral and appointment-scheduling and patient check-out with billing & private insurance companies.
• Utilized AD2000 (scheduling software) and DEXIS (radiography imaging software) to facilitate electronic transmission of x-rays between dental providers.
• Conducted scheduling for daily clinics of both doctors. Streamlined billing processes by preparing insurance claims and forms. Provided & delivered patients clear, detailed estimates for dental procedures.
• Managed clerical tasks & supply purchases for office operations. Arranged inventory management. Organized bill payments & invoices, while following up on patients outstanding balances.
• Facilitated communication between dental staff and patients regarding concerns or questions. Addressed patient inquiries, and fostered positive relationships by providing support with insurance-related questions & other needs.
• Ensured meticulous handling of patient records, including accurate documentation of medical history & consultations for treatment management.
• Cultivated a professional and pleasant environment for every patient & visitor to the office, and inquiry by phone or email.
• Assisted in recruitment and training of new staff to promote exceptional patient care and operational efficiency.

• Organized and updated filing systems, improving document accessibility & retrieval. Facilitated access to legal files.
• Addressed requests for file retrieval and ensured timely processing of incoming legal documents.
• Maintained case confidentiality of data through strict compliance with retention schedules and secure disposal methods.
• Assisted legal team preparing for court hearings with photocopying, scanning & organizing whatever necessary.
• Managed secure storage & handling of legal files with confidential sensitive client information.
• Digitized older records to streamline research processes for attorneys and paralegals, improving efficiency.

• Appointed Lead event-planner for the ''Team Building Committee''. Was in charge of coordinating events for the firm, with intention to increase positive rapport throughout the office & build camaraderie amongst staff.
• Spearheaded a variety of diverse & enjoyable events for all to partake in. Focused on the goal to boost employee morale, I aided in executing recreational activities that often encouraged teamwork.
• Resulted in numerous successful events, such as:

- Planned workplace kayaking trips & mini yoga retreats.

- Arranged excursions to riddle-solving escape-rooms, art exhibits, bowling alleys, meditation sessions at a Buddhist temple.

- Holiday events with costume contests, fun games & prizes, and the annual Toy Drive fundraiser to collect toys for local children's shelters.

- Different Themed-Potlucks that I would develop & decorate the staff room for. In the effort to promote socialization between staff and help foster a pleasant work-life balance.

• Greeted and directed patients who arrived at the Emergency Room to be treated, and readied them to be made in-patient.
• Admitted in patients to the prenatal ER & Labour and Delivery Dept, obtaining pertinent demographic & financial information.
• Responsible for completing forms, directing patients to exam rooms, weighing them and getting hospital gowns ready.
• Managed patient registration processes to ensure accurate data entry and compliance with hospital protocols.
• Prepared charts for following days scheduled inductions and caesarian sections, working alongside nurses & obstetricians.

• Prepared all incoming blood samples, urine and bodily fluids to be test requested and analyzed in the labs.
• Registered patients in various blood test clinics and testing centers in the hospital.
• Worked in the test center alongside phlebotomists and other healthcare professionals.

• Received and sorted incoming samples to the central lab from numerous nearby facilities.
• Performed various pre-analytical tasks in the core laboratory of the Royal Victoria Hospital.
• Collaborated with medical technologists & doctors, and also assisted in coordinating departmental events.

• Handled account requests for new employees and welcomed internship students doing their stagieres in the clinical labs.
• Scheduled meetings, reserved conference rooms, and placed purchase orders for various lab departments.
• Managed all aspects of payroll, time reporting and paycheck distribution.