Veronica Zavaleta
Bellflower
Summary
Dynamic and bilingual professional with extensive experience as Care Coordinator and Intake Coordinator, excelling in patient placement and case management. Proven ability to enhance communication between families and care teams while proficiently managing schedules, deliveries and medical equipment orders. Recognized for exceptional coordination skills and a commitment to patient-centered care.
Overview
13
13
years of professional experience
Work History
Intake /Patient Placement Coordinator
Steward Hospice / Steward CCA
Bellflower
07.2024 - 06.2025
- Developed relationships with referral sources to enhance placement opportunities.
- Coordinated patient placement with healthcare providers and community resources.
- Facilitated communication between families and interdisciplinary care teams.
- Managed patient intake processes to ensure timely placements in ALW program.
- Evaluated patient needs to match them with appropriate care settings.
- Organized patient charts, gathering medical histories, lab results and consents.
- Answered multi-line phone system, transferring calls efficiently.
- Managed appointment scheduling for staff and clients.
Patient Care Coordinator
Prudential Healthcare
Cerritos
07.2023 - 07.2024
- Coordinated patient appointments and managed schedules for healthcare providers.
- Assisted patients with insurance inquiries and eligibility verification processes.
- Communicated patient needs effectively to multidisciplinary healthcare teams.
- Facilitated referrals to specialists and community resources as needed.
- Provided administrative support for patient care staff.
- Managed employee onboarding processes for new hires and temporary staff.
- Coordinated with suppliers to confirm order details and delivery schedules.
Intake Coordinator
Legacy Homecare Inc
07.2015 - 07.2023
- Coordinated patient appointments and managed schedules for healthcare providers.
- Assisted patients with insurance inquiries and eligibility verification processes.
- Communicated patient needs effectively to multidisciplinary healthcare teams.
- Facilitated referrals to specialists and community resources as needed.
- Provided administrative support for patient care staff.
- Coordinated with suppliers to confirm order details and delivery schedules.
- Conducted regular audits of stock levels and expirations.
Medical Assistant Front/ Back Office
Sureland Care Center
Artesia
12.2012 - 06.2013
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient scheduling and maintained accurate appointment records.
- Prepared examination rooms and ensured cleanliness and organization of supplies.
- Collected and documented patient medical histories and vital signs accurately.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
Medical Assistant -
Career Colleges of America
South Gate, CA01.2012
Skills
- Bilingual: Spanish and English
- Proficient with Microsoft Office
- Proficient with Kinnser
- Proficient with Datasoft Logic
- Excellent customer/patient coordination skills
- Case management
- Ability to work well under pressure
- Knowledgeable with ordering Durable Medical Equipment
- Knowledgeable with labs
- Knowledgeable with wound care supplies
- Prepare Authorizations
- Prepare Reauthorizations
- Submission of ISP assessments
- Report Quarterly reports, move in notices, transfer facilities and discharges to DCHS
References
Reference is available upon request
Timeline
Intake /Patient Placement Coordinator
Steward Hospice / Steward CCA
07.2024 - 06.2025
Patient Care Coordinator
Prudential Healthcare
07.2023 - 07.2024
Intake Coordinator
Legacy Homecare Inc
07.2015 - 07.2023
Medical Assistant Front/ Back Office
Sureland Care Center
12.2012 - 06.2013
Medical Assistant -
Career Colleges of America
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