Veronica Valverde
Toronto
Summary
Motivated, customer-focused, and aviation-driven professional seeking a Flight Attendant position with a leading airline. I bring exceptional communication skills, cultural sensitivity, and a strong commitment to safety and service excellence. My goal is to create a welcoming and secure in-flight environment where every passenger feels valued and cared for. With a foundation in aviation operations and a passion for hospitality, I am eager to contribute professionalism, adaptability, and meticulous attention to detail to ensure memorable travel experiences for all passengers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Vice President / Booker Assistant
Island Air Flight School & Charters
08.2022 - Current
- Manage client bookings and support daily operations, ensuring accuracy, organization, and exceptional service.
- Managed invoices and multiple payment platforms, maintaining financial integrity and alignment with company standards.
- Serve as a primary point of contact for prospective students and customers, providing detailed information about services, programs, and procedures.
- Built strong client relationships by addressing inquiries promptly, professionally, and thoroughly—enhancing the school’s reputation for excellence.
Co-operative Flight Dispatcher
Island Air Flight School & Charters
07.2022 - 08.2022
- Served as the first point of contact for customers, responding to inquiries and assisting with scheduling and service coordination.
- Scheduled flight lessons and coordinated with instructors and pilots to ensure timely, efficient operations.
- Performed pre-flight checks including fuel levels, cleanliness, and equipment readiness to maintain safety and operational standards.
- Collaborated closely with pilots and students to support seamless flight operations, strengthening organizational, communication, and safety-focused skills.
Education
Flight Services – Operations and Cabin Management
Seneca Polytechnic
Toronto, ON10.2025
Skills
- Exceptional Customer Service: Over 3 years of proven experience providing warm, attentive, and professional service while anticipating and meeting passenger needs
- Bilingual Communication: Fluent in English and Spanish, enabling effective interaction with diverse passengers and colleagues
- Conflict Resolution: Trained in de-escalating situations with calm, empathy, and efficiency, ensuring a positive experience even under pressure
- Safety & Emergency Preparedness: Certified in Standard First Aid and CPR; knowledgeable in emergency procedures and committed to passenger safety at all times
- Attention to Detail: Consistently maintains high standards of cleanliness, safety compliance, and operational readiness
- Adaptability: Thrives in dynamic environments, easily adjusting to changing schedules, procedures, and operational needs
- Team Collaboration: Works seamlessly within diverse teams to deliver smooth, coordinated service and operations
- Professional Communication: Clear, confident, and courteous in all passenger and team interactions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
CPR and First Aid
Awards
Father Mazzarella Award
Timeline
Vice President / Booker Assistant
Island Air Flight School & Charters
08.2022 - Current
Co-operative Flight Dispatcher
Island Air Flight School & Charters
07.2022 - 08.2022
Flight Services – Operations and Cabin Management
Seneca Polytechnic
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