Veronica Trovarrello
Summary
Over 4 years' experience as a customer service professional who is highly motivated and driven to succeed. Adept at problem-solving in a fast-paced environment, ability to handle multiple projects simultaneously with a high degree of accuracy, experience in implementing policies and procedures and possesses strong communication skills.
Overview
8
8
years of professional experience
Work History
EARLY CHILDHOOD ASSISTANT
Learning Blocks Montessori
08.2022 - Current
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Maintained accurate records of student attendance, progress, and observations to inform future planning and decision-making processes.
- Prepared reports and maintained administrative records.
- Effectively interacted with infants and educated toddlers working toward specific age-appropriate milestones
- Cultivated strong relationships with families to encourage parental involvement and collaboration.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
FREELANCE
Self Employed
01.2020 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Optimized project efficiency by creating and implementing effective task management strategies.
- Increased revenue through successful marketing campaigns for various clients.
- Redesigned outdated logos and branding elements for established companies, revitalizing their image and customer appeal.
- Managed multiple projects simultaneously while maintaining strict adherence to client specifications and industry standards.
SALES ASSOCIATE
Babies "R" Us
09.2018 - 04.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
Key Holder
Busy Bodies
09.2015 - 10.2018
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all customers and staff members.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
Education
Bachelor of Arts - Graphic Design
York University
North York, ON01.2021
High School Diploma -
Abbey Park High School
Oakville, ON07.2015
Skills
- Positive Reinforcement
- Data Collection
- Product Knowledge
- Call Management
- Lesson Implementation
- Classroom Organization
Behavior Management
- Documentation and Recordkeeping
- Curriculum Planning
- Leading Activities
- Individualized Support
- Maintaining Safety
- Conflict Resolution
Timeline
EARLY CHILDHOOD ASSISTANT
Learning Blocks Montessori
08.2022 - Current
FREELANCE
Self Employed
01.2020 - Current
SALES ASSOCIATE
Babies "R" Us
09.2018 - 04.2022
Key Holder
Busy Bodies
09.2015 - 10.2018
Bachelor of Arts - Graphic Design
York University
High School Diploma -
Abbey Park High School
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