Veronica Strong
Rialto
Summary
Self-motivated professional recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries.
Reliable Grocery Clerk with background in providing efficient customer service, managing stock levels and maintaining cleanliness in store aisles. Capable of handling multiple tasks simultaneously while maintaining high standards of work. Demonstrated strengths include strong organization skills, adaptability and ability to work effectively in fast-paced environments. Previous roles have resulted in enhanced customer satisfaction and streamlined store operations.
Overview
28
28
years of professional experience
Work History
Grocery Clerk
Amazon fresh
Fontana
08.2024 - Current
- Worked closely with management team to develop promotional strategies that increased sales.
- Assisted in training new employees on store procedures and policies.
- Customer obsessed. Handled customer service questions professionally, answering questions and inquiries.
- Fresh Standards. Received and unloaded new product daily. Quality control and restocked sales floor.
- Complete weekly promotional displays.
- Conducted regular Inventory accuracy-corrections for department.
- Daily Gap scan-Go find to keep INF’s at minimum for department.
- Executed all Planogram assignments for Paleo on a weekly basis.
- Lead team daily with task assignments and strategies to get floor restocked efficiently.
- Efficiency in RPOG situations when necessary to keep department full.
- Partnering daily with management to get the high moving items in stock and sustaining.
- Rotating and replenishing product daily.
- Ensured compliance with all safely regulations while handing produce, meat, vegetables, fish.
- Assistance in all areas of the store when needed.
Assistant Manager
John Bean Technology, JBT
Ontario
06.2012 - 05.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement
- Supports the oversight of the day to day operations of the site including accounting, employee relations, purchasing, and inventories in addition to all of the maintenance employees.• Constantly strives to improve the efficiency and profitability of the operation. .• Insures consistent leadership and direction.• Responsible for:o Performance/execution of all maintenance activities at the ONTsite.o Ensuring safety standards and programs and insure standards are established, followed and measured.o Meeting monthly performance requirements.o Timely scheduling and completion of preventive and corrective work.o Purchases of required parts to keep the operation running smoothly while staying within budget.• Oversees all operational functions and ensure compliance with JBT performance requirements, contractual agreements, JBT policies and procedures, OSHA, Labor Standards, and any other requirements necessary within the operational scope.• Constantly evaluates staff efficiency, profitability and customer satisfaction and develops ways to improve the overall operation.• Work daily with Ont-tec Consortium to maintain a great relationship with the Airlines and other contract customers on site.• Managed input of information into JBT’s computerized maintenance management system (CMMS).• Assisted with the development of reports and operating procedures.• On-site conductor of safety training and safety audits as required.
Receiving Clerk
Ferguson
Miral
01.2004 - 05.2012
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Maintained a clean and safe work area in compliance with OSHA standards.
- Maintained accurate records of incoming deliveries according to established procedures.
- • Gathered, Logged and monitored all receiving data.• Minimized damage and repair costs through careful management and preventative care measures.• Worked closely with Procurement in Headquarters to assure timely returns of Damage goods to our Vendors.• Reviewed and analyzed receiving discrepancies with Department Manager and worked closely together to correct them either systemically or by creating a vendor discrepancy report.• Logged in all deliveries and managed the offloading of the product to strategic locations in our 126 dock door warehouse.• Handled all emails from our Procurement Dept. who deals with the invoicing of all inbound shipments.• Reconciled every PO daily in a timely manner. Making sure everything received on the dock that day is available to our customers who are generally contractors with contractual deadlines.• Shared new ideas for receiving product efficiently and productively with the Operations Manager.• Identifies and resolves operational concerns and coordinate efforts to resolve open issues in a timely manner. Develops and implementsrectification processes.• Constantly evaluates staff efficiency, profitability and customer satisfaction and develops ways to improve the overall operation.• Traveled for Site start up across the United States when needed.• Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Vpd
Ontario
01.1997 - 01.2004
- • Managed the Day to day, receiving and shipping of Videos received from Studios.•
- Managed a crew of 7.
- • Rolled out the video Kiosk systems in over 500 McDonalds in Colorado which has now been made famous around the US by Redbox.
- Enjoyed what I did every day at this smaller facility which allowed me to be very personable with my employees and learn valuable manager skills to follow throughout my career.
- Assigned shipments to carriers in a centralized database.
- Worked closely with all Movie Studios if any discrepancies arose.
- • Build and maintained a great working relationship with our Customers we saw weekly in our Branch.
- Organized all site employee events and family parties to maintain positive employee morale.
- Handled all cash on site and responsible for daily bank deposits into company account.
- Shipped and received weekly new releases to over 100 customers in our region.
- Worked with Site manager to Hire and train all staff and temps when needed.
Education
High School Diploma -
Montclair High School
Montclair, CA06-1998
Some College (No Degree) - Airline
International Air Academy
Ontario, CASkills
- Inventory management
- Product rotation
- Planogram execution
- Customer service
- Mentor to my peers
- Team building
- Quality control
- Safety compliance
- Effective communication
- Time management
- Operational efficiency
- Assignment delegating
- Food safety
- Promotional pricing
- Store cleaning
Timeline
Grocery Clerk
Amazon fresh
08.2024 - Current
Assistant Manager
John Bean Technology, JBT
06.2012 - 05.2020
Receiving Clerk
Ferguson
01.2004 - 05.2012
Assistant Manager
Vpd
01.1997 - 01.2004
High School Diploma -
Montclair High School
Some College (No Degree) - Airline
International Air Academy