Veronica Scott
Cobourg,ON
Summary
Personable and dedicated Customer Service Representative/Officer Manager with experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead CSR
Collision Repair Experts
01.2022 - 09.2024
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Maintained accurate records of customer interactions and transactions.
- Assisted in the development and implementation of customer service policies and procedures.
- Handled escalated customer complaints with professionalism and empathy.
- Located and documented damages to vehicles and assisted in appraisals/estimates
- Worked directly with shop manager, adjustors, and estimators
- Experience with Mitchell Connect
Office Manager
Grandview Builds Inc
12.2021 - 06.2023
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Office Assistant
A&G Locks and Doors
01.2015 - 12.2021
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Cashier
KFC
01.2015 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
J. Clarke Richardson Collegiate
Ajax, ON06.2015
Skills
- Customer Success Management
- Customer Service Excellence
- Data Management
- Relationship building
- Report Generation
- Customer relations
- Expense Reporting
- Paperwork processing
- Bookkeeping
- Payment processing
- Administrative Support
- Filing
- Billing
- Call center operations
- Office Management
- Sales expertise
- Data Entry
- Payroll and Budgeting
- Banking Operations
- Cost Estimation
- Communication
Affiliations
- Dance
- Extracurriculars with my children
Certification
- CPR Certified
- Quickbooks
- Mitchell Connect
- Microsoft Office
- Food Handlers
Languages
English
Full Professional
Timeline
Lead CSR
Collision Repair Experts
01.2022 - 09.2024
Office Manager
Grandview Builds Inc
12.2021 - 06.2023
Office Assistant
A&G Locks and Doors
01.2015 - 12.2021
Cashier
KFC
01.2015 - 03.2018
- CPR Certified
- Quickbooks
- Mitchell Connect
- Microsoft Office
- Food Handlers
High School Diploma -
J. Clarke Richardson Collegiate
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