Veronica Savoie
Victoria,BC
Summary
Driven leader with strong problem-solving and customer service skills. Experienced in event planning and team management. Dedicated to providing the highest level of service to clients. Over a decade of expertise in the food/beverage and hospitality industry.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
The Courtney Room/Magnolia Hotel
Victoria
01.2020 - Current
- Managed event experiences such as wedding receptions, corporate buyouts, and private dinners by coordinating and executing contracts ranging from $1,200 to $18,000.
- Managed logistics for successful events including responding to inquiries, contract negotiation, menu planning, venue set up, and coordinating with clients via email and in person meetings.
- Managed daily operations for a team of up to 15 to ensure a high level of efficiency, consistency, and quality in both food and service.
- Collaborated with the Executive Chef on menu development for the restaurant and special events.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Reduced staff turnover with effective leadership and open communication.
- Collaborated closely with other departments within the hotel, such as sales and events teams, to maintain seamless operations.
- Carefully interviewed, selected, trained, and supervised staff.
Assistant Restaurant Manager
Agrius
Victoria, BC
10.2021 - 05.2022
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed team of up to 12 restaurant staff.
- Performed daily administrative tasks, such as ordering supplies and product, processing invoices, and finalizing menus.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Developed and maintained a wine list, catering to varied tastes and price points.
- Conducted regular staff training sessions on wine and spirit knowledge, enabling team members to provide excellent service to guests.
Activity Leader
Cool Aid Society Downtown Community Centre
Victoria
03.2018 - 09.2018
- Assisted with set up and take down for recreational programs in the Cool Aid Downtown Community Centre.
- Lead and motivated participants in group activities.
- Engaged empathetically with vulnerable members of the community and fostered a positive, supportive environment.
- Prepared light meals and ensured sanitary conditions.
Skills
- Special Event Planning
- Food and Beverage Knowledge
- Interpersonal and Written Communication
- Problem-Solving Abilities
- Quality Control
- Organizational Skills
- Multitasking Capabilities
- Customer Service Excellence
- Adaptability and Flexibility
Accomplishments
- Food Safe
- Wine and Spirit Education Trust Level 1 and 2
- Serving It Right
- Confident with Squirrel, OpenTable, MasterChef, Sertifi, Word, Canva, 7Shifts
- Over a decade of hospitality experience
Timeline
Assistant Restaurant Manager
Agrius
10.2021 - 05.2022
Assistant Restaurant Manager
The Courtney Room/Magnolia Hotel
01.2020 - Current
Activity Leader
Cool Aid Society Downtown Community Centre
03.2018 - 09.2018