Veronica Salas
Thousand Oaks
Summary
Dynamic healthcare professional with a strong background in urgent care operations. Skilled in optimizing patient flow, managing staff performance, and facilitating effective communication across departments to ensure high standards of care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Center Manager
Exer Urgent Care
Thousand Oaks
11.2023 - Current
- Oversaw inventory management to optimize medical supplies availability.
- Managed daily operations of urgent care center to ensure efficient patient flow.
- Supervised staff, ensuring delivery of high standards in patient care and service.
- Coordinated scheduling for medical personnel and support staff to optimize coverage and efficiency.
- Facilitated communication between departments to enhance teamwork and efficiency.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Evaluated job performances of team members regularly through feedback sessions.
- Monitored employee attendance records and addressed any issues accordingly.
- Analyzed center performance metrics to identify trends and areas for improvement.
- Facilitated team meetings, fostering communication and collaborative problem-solving.
- Established customer service standards for center, monitoring staff performance to uphold quality service.
Assistant Manager
Urgentmed
Thousand Oaks
08.2021 - 11.2023
- Coordinated patient intake processes to ensure efficient service delivery.
- Supported staff training initiatives to enhance team performance and knowledge.
- Communicated with patients regarding services, appointment scheduling, and follow-ups.
- Executed thorough opening, closing, and shift change functions, ensuring consistent operational standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Mentored newly hired employees, sharing knowledge of various company programs to support their integration.
Medical Assistant
Adult And Pediatric Urgent care
Thousand Oaks
12.2015 - 08.2021
- Administered vaccinations and performed basic lab tests for patients.
- Assisted healthcare providers during patient examinations and procedures.
- Coordinated patient intake and ensured accuracy of medical records.
- Educated patients on treatment plans and preventive care practices to enhance understanding and adherence.
- Processed insurance claims and verified patient information efficiently.
- Supported emergency response efforts in urgent care settings as needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections and medications while monitoring patient responses per physician instructions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
Education
Medical Assistant Diploma - Medical Assistant
Kaplan College
North Hollywood, CA12-2015
High School Diploma -
Westlake High School
Westlake Village, CA06-2012
Skills
- Staff supervision
- Inventory management
- Patient flow
- Recruitment and hiring
- Delegating work
- Relationship building
- Adaptability and flexibility
- Patient care coordination
- Team collaboration
- Effective communication
- Staff training
- Intake coordination
- Patient care
- Patient triage
- Procedure assistance
- Specimen processing
- Neurology assessments
- Fluent in Spanish
- Insurance processing
- Customer service
- EMR / EHR
Certification
- basic life support
Timeline
Center Manager
Exer Urgent Care
11.2023 - Current
Assistant Manager
Urgentmed
08.2021 - 11.2023
Medical Assistant
Adult And Pediatric Urgent care
12.2015 - 08.2021
Medical Assistant Diploma - Medical Assistant
Kaplan College
High School Diploma -
Westlake High School