Veronica Rodriguez
Moreno Valley
Summary
Dynamic warehouse professional with proven expertise in order picking and inventory management at Amazon. Recognized for enhancing shipping efficiency and maintaining a safe work environment. Strong teamwork and communication skills, complemented by proficiency in handheld scanner operation. Committed to delivering exceptional results and fostering a productive workplace.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Target Distribution Center
Riverside
06.2024 - Current
- Followed established guidelines for picking orders accurately.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Assisted in packaging and labeling of products for shipment.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Warehouse Worker
Amazon
Moreno Valley
08.2012 - 10.2013
- Verified accuracy of picked items against pick list or customer order.
- Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
- Reported any damaged goods or errors in paperwork immediately to supervisor.
- Collaborated with team members on projects as needed.
- Picked items for customer orders according to order slips or verbal instructions.
- Provided assistance with special projects related to warehouse operations.
- Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
- Reported damaged products or safety hazards to immediate supervisor.
- Pulled merchandise to fulfill orders to specification.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Used handheld scanners to key in data for packages.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Selected products and items from shelves and pallets for customer orders.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Cashier
Dollar Tree Stores
Riverside
06.2009 - 11.2010
- Monitored cashier performance, providing feedback as needed.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
Education
High School Diploma -
Summit view High School
Riverside, CA12-2008
Medical Assistance - Medical Assistant
Westech College
Moreno Valley, CA06-2008
Skills
- Order picking
- Inventory management
- Shipping coordination
- Safety procedures
- Packaging techniques
- Handheld scanner operation
- Cash handling
- Order processing
- Customer service
- Cash register systems
- Exchanges processing
- Gift card handling
- Payment processing
- ID verification
- Retail merchandising
- Refund handling
- Credit card processing
- Scanner operations
- Ordering and stocking
- Training and onboarding
- Cash register operation
- Drawer balancing
- Identification checks
- Sales transactions
- Merchandise restocking
- Refunds and exchanges
Certification
- Medical assistant certificate
Languages
Spanish
Limited
ASL
Limited
Timeline
Warehouse Worker
Target Distribution Center
06.2024 - Current
Warehouse Worker
Amazon
08.2012 - 10.2013
Cashier
Dollar Tree Stores
06.2009 - 11.2010
High School Diploma -
Summit view High School
Medical Assistance - Medical Assistant
Westech College