Veronica Rockhead
Mississauga,Ontario
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
6
6
years of professional experience
Work History
Cashier/Supervisor
FOOD BASICS
09.2023 - Current
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Implemented strategies for reducing shrinkage due to theft, fraud, or error.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Provided feedback on employee performance during weekly team meetings.
- Processed refunds and exchanges promptly according to established policies.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Called for backup cashiers during peak times to minimize wait time for customers.
Fulfillment
CTDI
09.2021 - 06.2023
- Using RF Scanner
- Picking, packing, and shipping items in accordance with customer requests.
- Maintaining accurate inventory records of all products.
- Utilizing warehouse management systems to track orders, update stock levels, and generate reports.
- Loading and unloading trucks as needed according to safety guidelines.
- Wrapping pallets for secure transport.
- Making sure that all shipments are properly labeled before loading onto delivery vehicles.
- Followed order sheets to pick correct stock and prepare pallets.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Limited damage to products and orders by using care when choosing items.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Hostess
BOSTON PIZZA
03.2022 - 02.2023
- Process Customer Orders Operate Posi machines and Payment Machines Customer Support via phone (Orders, Reservations etc.) Assist with restaurant Duties.
Customer Service Representative, Sales Representative
TELEPERFORMANCE CALL CENTRE
01.2018 - 10.2020
- Handling Outbound/Inbound calls Process payments and late payments using internal software
- Communicate with customers regarding account changes
- Build trust with customers who had delinquent accounts in a bid to collect payments
- CRM Scheduling appointments Answering emails
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Medical Office Administrator Science -
CANADIAN COLLEGE OF BUSINESS, SCIENCE AND TECH
01.2022
Skills
- Shipment Packing
- Labeling And Boxing
- Lifting And Sorting
- Box Assembly
- Inventory Organization
- Inventory And Stocking
- Ordering Supplies
- Packing Production
- Picking And Processing
- Truck Loading And Unloading
- Quality Control
- Order Verification
- Shipment Receiving
- Warehouse Tools Operation
- Order Management
- Shipment Unpacking
- Pallet Jacks
- Shipping And Receiving Operations
- Pallet Jack Operations
- Receiving Orders
- Receiving
- Package Labeling
- Shipment Preparation
- Handheld Scanning
- Safety Precautions
- Wrapping And Boxing
- Payment Collection
- Cleaning And Sanitizing
- Packing Processes
- Microsoft Excel
Professional Statement
Results-driven Sales Professional with over 3 years of experience in driving customer engagement and increasing sales. Proven experience as a Virtual Assistant and in similar administrative roles, showcasing excellent communication and organizational skills. Proficient in MS Office, Google Suite, and CRM software and still able to learn more, I leverage technology to enhance sales processes. Adept at multitasking and prioritizing tasks effectively, I bring a strategic and collaborative approach to optimize customer engagement and boost sales. My commitment to excellence is demonstrated by my ability to achieve targets and streamline administrative functions. Eager to contribute my skills and passion for the job to a dynamic team at your Company in the pursuit of mutual success.
References
References available upon request, Thank you for your time
Timeline
Cashier/Supervisor
FOOD BASICS
09.2023 - Current
Hostess
BOSTON PIZZA
03.2022 - 02.2023
Fulfillment
CTDI
09.2021 - 06.2023
Customer Service Representative, Sales Representative
TELEPERFORMANCE CALL CENTRE
01.2018 - 10.2020
Medical Office Administrator Science -
CANADIAN COLLEGE OF BUSINESS, SCIENCE AND TECH
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