Summary
Overview
Work History
Education
Languages
Timeline
Generic

Veronica Rand

Fontana,CA

Summary

Highly motivated and committed professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented and looking to bring my experience and team-building skills to your organization.

Overview

7
7
years of professional experience

Work History

Medical Assistant II

Planned Parenthood
04.2022 - Current
  • Sanitize, restock, and organize exam rooms and medical equipment.
  • Direct patients to exam rooms, field questions, and prepare for physician examinations.
  • Obtain client medical history, medication information, symptoms, and allergies.
  • Document vital signs and health history for patients in clinic and hospital environments.
  • Call and fax pharmacies to submit prescriptions and refills.
  • Collect and document patient medical information such as blood pressure and weight.
  • Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assist with routine checks and diagnostic testing by collecting and processing specimens.
  • Complete clinical procedures and gathered patient data for interpretation by physician.
  • Teach patients about medications, procedures, and care plan instructions.
  • Obtain and document patient medical history, vital signs and current complaints at intake.
  • Prepare lab specimens for diagnostic evaluation.
  • Orient and train new staff on proper procedures and policies.
  • Update inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Help improve patient outcomes by educating and advising on relevant treatments and care.
  • Collect pertinent data and calculations to aid physician in interpreting results.
  • Implement care and efficiency improvements to support and enhance office operations.

Housing Specialist/Caseworker

Time For Change Foundation
03.2019 - 04.2022
  • Assisted applicants in filling out housing applications and verifying assets.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Helped clients find permanent or temporary housing.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Sought out affordable housing options and residences for people in need.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Facilitated communication between clients and other service providers.
  • Monitored progress towards service plan goals.
  • Provided support to social service clients in navigating available resources.
  • Oversaw housing plans for over 10 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Tracked and monitored rental payments for clients.
  • Developed and implemented strategies to enhance quality of social services.
  • Administered and tracked client service payments.

Program Manager

Exceed
06.2017 - 03.2019
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Interacted with customers and clients to identify business needs and requirements.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Participated in vendor selection and management process for program initiatives.
  • Built teams to address project goals and objectives for multiple projects.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate of Science - Social And Behavioral Science

Victor Valley College
Victorville, CA
06.2023

Medical Assistance - Medical Assistance

San Joaquin Valley College
Visalia, CA
06.2018

High School Diploma -

Victor Valley High School
Victorville, CA
06.2005

Languages

Spanish
Limited Working

Timeline

Medical Assistant II

Planned Parenthood
04.2022 - Current

Housing Specialist/Caseworker

Time For Change Foundation
03.2019 - 04.2022

Program Manager

Exceed
06.2017 - 03.2019

Associate of Science - Social And Behavioral Science

Victor Valley College

Medical Assistance - Medical Assistance

San Joaquin Valley College

High School Diploma -

Victor Valley High School

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Veronica Rand