Veronica Ramos
San Bernardino
Summary
Led great performance employees. Great leadership skills and Dynamic sales associate. with proven expertise at customer service excelling in customer service and merchandise display. Recognized for enhancing customer satisfaction and driving sales through effective teamwork and problem-solving. Reliable and adaptable, I thrive in fast-paced environments, ensuring operational efficiency and carry positive relationships to encourage repeat business.
Experienced with maintaining cleanliness and sanitation in multiple settings. Utilizes effective cleaning techniques to ensure safe and orderly environments. Knowledge of using various cleaning tools and chemicals safely and efficiently.
Experienced with managing vehicle logistics and lot organization. Utilizes strong attention to detail and effective communication to ensure vehicles are ready for customers. Knowledge of maintaining clean, organized work environment and supporting dealership operations.
Overview
7
7
years of professional experience
Work History
Sales Associate
711 Gas Station
City of Industry, CA
01.2025 - 02.2026
- Assisted customers with product inquiries and transactions, enhancing overall service experience.
- Operated cash register efficiently, ensuring accurate processing of sales and returns.
- Maintained cleanliness and organization in store to improve customer satisfaction and safety for fellow employees and customers.
- Implemented promotional displays, increasing visibility of featured products to drive sales initiatives.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Lead Mech Lanes Porter/manheim
First Step Staffing
Fontana
06.2023 - 10.2024
- Lead Mech lanes porter/searched for cars for mechanics.
- port cars to different locations.
- use scanners to locate and review work order.
- make sure all trackers are in place and secured properly.
- verify if car can safely be driven before mechs work on vehicle.
- locate and stage vehicles.
- Consolidate all cars and make sure other porters are placing in correct mech area.
- also worked on beech as photographer for a couple months with Monica before Sergio Mech manager asked me to come back to Mech lanes before leaving.
M.E.T
Home Depot
Rialto, CA
09.2021 - 02.2023
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Set up all displays for holidays and advertisements in store.
- Clean and maintain safe work are for customers and employees.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Custodian
Hemet Unified School District
Hemet, CA
02.2019 - 03.2020
- Maintained cleanliness and safety standards throughout school facilities.
- Operated cleaning equipment, including floor scrubbers and vacuums, and other cleaning supplies
- Collaborated with school staff to ensure facility readiness for events and daily activities.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
Education
Associate of Science - Criminal Justice
Everest College
City Of Industry, CA06.2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Multi-tasking
- Excellent people skills
- Reliable and punctual
- POS system operation
- Retail store operations
- Sales training
- Merchandise display
- Display setup
- Task prioritization
- Leadership skills
- Adaptability
Timeline
Sales Associate
711 Gas Station
01.2025 - 02.2026
Lead Mech Lanes Porter/manheim
First Step Staffing
06.2023 - 10.2024
M.E.T
Home Depot
09.2021 - 02.2023
Custodian
Hemet Unified School District
02.2019 - 03.2020
Associate of Science - Criminal Justice
Everest College