Veronica Quinonez
Banff,AB
Summary
Equipped with strong management, problem-solving abilities, and excellent communication skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Ready to contribute to team success and achieve positive results. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Account Manager & Assistant Manager
Giv'Er Shirt Works
Fernie, B.C
09.2016 - Current
- High level knowledge of the Screen printing & Embroidery industry.
- Generated repeat business through exceptional customer service, main channels but not limited to email and phone.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- High level Sage 50 & Quickbooks accounting software - accounts payable and receivable.
- High Level knowledge of Microsoft Office 365
- Entry level knowledge of Adobe suite, mainly Adobe illustrator.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Streamlined internal processes for better efficiency in account management tasks and overall production.
- Streamlined account management processes, reducing response times and improving client service quality.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Co-led monthly Manager meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Server
Rose & Crown Banff
Banff, Alberta
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front Desk Clerk
Red Tree Lodge
Fernie, B.C
08.2016 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
Office Assistant
MPB MARKETING LTD (trading as MOCKA)
Christchurch, New Zealand
10.2013 - 02.2016
- Resolving product and service problems, processing orders for dispatch via Magento System
- Direct contact with customers either by telephone, email or face to face, responding promptly to customer inquiries, obtaining and evaluating all relevant information to handle product and service inquiries
- Generating and processing paperwork to Courier Company for lost and damaged items, debtor control achievements, streamlining processes used to record and co-ordinate products being returned via Freight Forward Authorizations and quality control issues, creating new Standard Operating Practices for Office Manual
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Utilized office management software to record and track customer information.
Cook/Food Runner
Griz Bar
Fernie, B.C
12.2021 - 04.2022
- Cooking and serving food, maintaining food safety standards, dishwashing, general cleaning, restocking - food prep
Education
Business
Christchurch Polytechnic Institute of Technology
Christchurch, New Zealand2009
Skills
- Exceptional customer service
- Attention to Detail
- Proficient computer Skills
- Adaptability and Flexibility
- Problem-Solving
- Strong Work Ethic
- Account Management
- Verbal and written communication
- Client Relationship Management
- Product and service knowledge
- Staff Training and Development
- Teamwork and Collaboration
Preferred Name
Vee Quinonez
Languages
English
Native or Bilingual
Spanish
Limited Working
Immigration status
Canadian Permanent Resident
New Zealand Citizen
References
Available upon request.
Timeline
Server
Rose & Crown Banff
04.2023 - Current
Cook/Food Runner
Griz Bar
12.2021 - 04.2022
Account Manager & Assistant Manager
Giv'Er Shirt Works
09.2016 - Current
Front Desk Clerk
Red Tree Lodge
08.2016 - 12.2016
Office Assistant
MPB MARKETING LTD (trading as MOCKA)
10.2013 - 02.2016
Business
Christchurch Polytechnic Institute of Technology