Veronica Ponce
Tulare
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
3
3
years of professional experience
Work History
Cashier/Host
Black Bear Diner Restaurant
Tulare
10.2022 - 01.2023
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded to customer needs and provided tailored product recommendations to enhance sales.
- Cultivated customer relationships that fostered repeat business.
- Created and maintained weekly sales displays with fresh merchandise to attract customer interest.
- Adapted to changing schedules to support team needs and extra shifts to meet business needs.
Cashier/Shift Leader
The Habit Burger Grill
Porterville
06.2020 - 05.2022
- Performed customer service duties and maintained inviting, clean store environment for guests.
- Provide friendly hospitality to our guests by welcoming them in with a smile and a positive greet.
- Perform primary duties that include primary room customer service and ensure our store is inviting and clean for our guests.
- Resolved customer concerns or complaints promptly and escalated complex issues to enhance service.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Cosmetology License -
Milan Institute
Visalia, CAHigh School Diploma -
Porterville High School
Porterville, CASkills
- Point-of-Sale Systems
- Cash handling
- Cash handling procedures
- Customer service excellence
- Interpersonal communication
- Detail-oriented quality focus
- Time management skills
- Team collaboration and positive workplace contribution
- Adaptability to change
- Problem-solving under pressure
Timeline
Cashier/Host
Black Bear Diner Restaurant
10.2022 - 01.2023
Cashier/Shift Leader
The Habit Burger Grill
06.2020 - 05.2022
Cosmetology License -
Milan Institute
High School Diploma -
Porterville High School