Veronica Perez
San Diego
Summary
.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Old Navy
06.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Cashier
Churros El Tigre
07.2023 - 04.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Developed strong product knowledge to assist customers in making informed decisions about their orders.
- Handled high-volume cash transactions while adhering to company policies and procedures for cash control accuracy.
- Adapted quickly to changing circumstances, adjusting tasks based on fluctuating staffing levels or unexpected rushes at the food court counter.
- Maintained strict compliance with food safety regulations by following proper sanitation procedures.
Soccer Coach
San Diego Global Vision Academies
04.2023 - 07.2023
- Coordinated game and practice schedules within rigid training timeframes.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
- Improved team cohesion through regular team-building exercises and open communication channels among players.
Education
Kinesiology
San Diego Miramar College
San Diego, CA05-2025
High School Diploma -
Hoover High School
San Diego, CA06.2022
Skills
- Meal Preparation
- Housekeeping
- Housekeeping and Cleaning
- Bathing and dressing
- Good Decision Making
- Time Management
- Playing puzzles and games
- Following Directions
- Customer service
- Teamwork
- Customer assistance
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Old Navy
06.2024 - Current
Cashier
Churros El Tigre
07.2023 - 04.2024
Soccer Coach
San Diego Global Vision Academies
04.2023 - 07.2023
Kinesiology
San Diego Miramar College
High School Diploma -
Hoover High School
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