VERONICA OSEI
St. Michael's Hospital
TORONTO,Canada
1
Language
23
years of professional experience
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Work History
Nurse Resource Team Clerical Assistant
3 Years 8 Months- Responded promptly to staffing requests from various nurse teams to maintain adequate coverage and support patient care.
- Responded promptly to staffing requests from various nurse teams, ensuring adequate coverage.
- Promptly Responding to Staffing Requests from Various Nurse Teams
- Developed team processes to streamline growth initiatives, enhancing overall workflow.
Traveling / Self Work
1 Year 7 Months- Explored diverse destinations to gain cultural insights and broaden perspectives
- Engaged in community service activities, contributing to local initiatives and fostering community connections
- Demonstrated self-motivation by consistently meeting personal goals and deadlines.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Passport Officer
11 Years 2 Months- Ensured compliance with policies, procedures, and security measures to maintain integrity of passport processing
- Ensured compliance with policies and security measures, safeguarding integrity of passport processing
- Delivered efficient service and clearly communicated passport issues, enhancing customer satisfaction
- Contributed to procedural improvements and modernization initiatives, streamlining passport application processes
- Oversaw staff during interim management, providing guidance and support.
Rotary Transition Centre Support Worker
15 Years 1 Month- Created safe and welcoming environment for clients through inclusive practices and proactive support of individual needs.
- Provided personalized assistance to clients with unique needs, demonstrating care and compassion in every interaction.
- Delivered personalized assistance to clients with unique needs, ensuring each interaction reflected genuine care and understanding.
- Collaborated with hospital staff and external community partners to coordinate care and streamline communication.
- Coordinated with hospital staff and community partners to enhance client care and improve communication pathways.
Administrative Assistant
6 Years 1 Month- Coordinated administrative tasks for Program Director to enhance workflow efficiency.
- Compiled correspondence, reports, and statistical data to support informed decision-making.
- Aided in budget preparation while safeguarding confidential records to ensure financial integrity.
- Supported budget preparation by gathering necessary financial data.
Education
High School Diploma
Skills
Healthcare administration
Organizational skills
Patient care
Administrative Support
Medication administration
Data Management
Workflow Optimization
Resource Allocation
Confidentiality practices
Technical proficiency
Excellent Organizational and Interpersonal Skills
Team Collaboration
Patient Documentation
Written communication
Patient Coordination
Accomplishments
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Interests
Health and Wellness
Community Building and Outreach
Travel
Food
Culture
Timeline
Nurse Resource Team Clerical Assistant
St. Michael's Hospital
05.2017 - 01.2021Read More
Traveling / Self Work
Project Veronica
10.2015 - 05.2017Read More
Passport Officer
Passport Canada
08.2004 - 10.2015Read More
Rotary Transition Centre Support Worker
St. Michael's Hospital
04.2000 - 05.2015Read More
Administrative Assistant
St. Michael's Hospital
03.1998 - 04.2004Read More
Monarch Park Collegiate
High School Diploma
Read More