Veronica Nickerson
Princeport
Summary
I have experienced with managing kitchen operations and ensuring food quality. A track record of fostering teamwork and maintaining high standards in fast-paced environment.
I have a solid history of overseeing kitchen operations working in a school environment creating high-quality dishes. I ensure a smooth kitchen workflows and guest satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Discounters
09.2019 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent reconciliation practices.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Implemented strategies to enhance checkout speed and reduce wait times for customers.
- Developed strong relationships with regular customers to foster loyalty and repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Head Cook
CSCS
01.2022 - 06.2025
- Meal preparation, ensuring adherence to safety and hygiene standards.
- Followed recipes accurately to maintain consistency and quality of dishes.
- Operated kitchen equipment, learning proper usage and maintenance techniques.
- Organized kitchen inventory, ensuring ingredients were fresh and properly stored.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Performed routine temperature checks on freezer and refrigerator to uphold standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Front Counter Crew Member
Tim Hortons
09.2002 - 06.2015
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems for accurate transaction processing and cash handling.
- Maintained cleanliness and organization of the front counter area to enhance customer experience.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Trained new crew members on operational procedures and customer service standards.
- Assisted in inventory management by monitoring stock levels and placing replenishment orders as needed.
- Developed strong relationships with regular customers, fostering loyalty and encouraging repeat business.
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
Education
Grade 12 -
South Colchester High
Brookfield, NS06.2002
Skills
- Food handlers course
- First aid course
- Customer service and satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Inventory management
- Time management
- Multitasking and organization
Languages
English
Certification
Food handlers certificate
First aid and CPR
Timeline
Head Cook
CSCS
01.2022 - 06.2025
Customer Service Cashier
Discounters
09.2019 - Current
Front Counter Crew Member
Tim Hortons
09.2002 - 06.2015
Grade 12 -
South Colchester High
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