Veronica Navarro

• Processed incoming arrestees through medical and psychiatric intake procedures
• Registered patients for nursing and medical assessments within correctional healthcare settings
• Directed and escorted patients through intake areas to appropriate nursing and psychiatric staff
• Assisted with traffic control and workflow coordination during high-volume intake operations
• Maintained and updated unit tracking boards to support patient flow and provider communication
• Managed patient color-coordination processes within the Acute Psychiatric Unit (APU) to support provider workflow and patient prioritization
• Documented and communicated patient safety precautions including 15-minute safety checks, Ferguson gown status, suicide watch precautions, and behavioral health concerns
• Assigned patients to appropriate providers based on nightly workflow organization and color coordination systems
• Contacted crisis intervention teams during psychiatric intake evaluations when necessary
• Coordinated EMS transportation for patients released on 5150 psychiatric holds to Emergency Psychiatric Services (EPS) off-site facilities
• Completed chart corrections and submitted requests for medical chart merging to maintain accurate patient records
• Utilized Epic, HealthLink, CJIC, JMS, and related healthcare systems for patient documentation and tracking
• Coordinated patient release communication between Custody Health Services, control center staff, unit officers, and release officers
• Relayed discharge status updates and estimated transport/release times (ETA) to custody personnel
• Prepared and distributed discharge paperwork, medication information, future appointments, and continuity-of-care documents upon patient release
• Coordinated referrals to sobering centers, behavioral health services, shelters, and community follow-up resources when appropriate
• Assisted patients with transportation resources and release-related support services
• Maintained discharge tracking logs, spreadsheets, scanning, filing, and electronic medical documentation
• Collaborated daily with nurses, psychiatric staff, providers, deputies, crisis teams, EMS personnel, and healthcare staff in fast-paced correctional healthcare environments
• Maintained confidentiality and professionalism while handling sensitive medical and psychiatric information

• Trained new clerks on systems and procedures, enhancing team performance and knowledge sharing.
• Streamlined patient check-in processes, reducing wait times and improving overall patient satisfaction rates.
• Efficiently managed high-stress environments during peak hours by prioritizing tasks according to urgency levels.

• Reviewed and corrected medical claim errors for pain management and orthopedic specialties
• Generated monthly statements and audited outstanding patient balances
• Processed copayments and maintained accurate financial records
• Created productivity and reporting spreadsheets using Microsoft Excel
• Contacted clients regarding past due accounts and payment plan options
• Reviewed aging accounts and pursued collection efforts
• Participated in process improvement initiatives and team collaboration activities

• Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
• Streamlined communication processes between patients and healthcare providers to improve satisfaction rates.
• Balanced deposits and credit card payments each day.
• Streamlined invoicing processes for increased efficiency and reduced errors in billing information.
• Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
• Resolved billing disputes for enhanced customer satisfaction and loyalty.
• Managed multiple accounts simultaneously, ensuring accurate billing and payment tracking.

• Scheduled and coordinated surgical procedures and physician appointments
• Verified insurance coverage and obtained authorizations and pre-certifications
• Coordinated front office duties including scheduling, billing, and patient check-in/check-out
• Collaborated with physicians and medical assistants to prepare procedure rooms and supplies
• Managed patient reminder calls and scheduling coordination
• Delivered high-quality customer service and patient support

• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Checked patients in and out and collected payments.

• Supervised clinical staff, ensuring compliance with protocols and enhancing patient care quality.
• Implemented operational efficiencies, streamlining workflow to improve service delivery in clinic settings.
• Coordinated staff training programs, fostering professional development and improving team performance.
• Developed scheduling systems, optimizing resource allocation and reducing patient wait times.
• Oversaw inventory management, ensuring availability of essential supplies for daily operations.
• Conducted performance evaluations, providing constructive feedback to enhance employee productivity and morale.
• Collaborated with healthcare providers to address patient concerns and improve satisfaction ratings.
• Analyzed clinic operations data, identifying trends to inform strategic decision-making and service enhancements.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.

• Supervised clinic workflow and staff scheduling for a team of 8 employees
• Trained and oriented new employees on office procedures and workflow policies
• Assisted physicians with patient care and clinical procedures
• Obtained vital signs, patient histories, and clinical documentation
• Maintained electronic patient records and office documentation
• Assisted with X-rays, EKGs, dressing changes, and suture removal
• Maintained patient-focused and compassionate healthcare environments
• Improved office efficiency and workflow processes

• Collaborated with multidisciplinary teams to create treatment plans that address diverse patient needs.
• Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.