Broker and Service
Scoop Insurance
04.2022 - 07.2023
Hi, I’m
Veronica Meza Mandujano
Fonthill,ON
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Results-oriented professional with over 5 years of extensive experience managing premium brand websites with 2 million+ unique annual visits, specializing in Digital Transformation, Business, Sales, and Marketing. Experienced in corporate organization of Insurance, Project Management, Customer Service, Training, and Administration. Proven strategic leader. Skilled in generating insights from data, consumer journey mapping, and translating findings into actionable recommendations. Detail-oriented, organized, and adept at managing multiple complex priorities within fast-paced environments. Strong organizational, public speaking, and communication skills, ensuring exceptional customer experiences. Enthusiastic social media expert dedicated to driving engagement. Fluent in English and Spanish, with a passion for achieving desired objectives and coordinating projects effectively.
Work History
Scoop Insurance
Broker and Service
04.2022 - 07.2023
Job overview
- Collaborate and negotiate closely with customers, stakeholders, and senior management to meet project goals and deliverables while adhering to best practices to guarantee success
- Established comprehensive client insurance coverage, resulting in a 20% increase in policy adoption
- Developed long-term relationships with customers by providing personalized service and advice.
- Researched and identified potential opportunities for clients to maximize their investments.
Home DepotNiagara falls
Service Associate
11.2021 - 03.2022
Job overview
- Make customers number one priority, providing courteous service responding to customer inquiries
- Schedule/prioritize deliveries for the store
- Cashier payments and refundsManaged time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
Guardme
Ambassador & Internship
03.2021 - 03.2022
Job overview
- Social media advertisements and coordination of events with students through Instagram account.
- Managed calendars, appointments, and travel arrangements for executives, ensuring efficient scheduling and timely attendance to meetings.
- Coordinated office activities and events, fostering a positive and collaborative work environment.
- Assisted in the preparation and distribution of reports, presentations, and documentation, ensuring accuracy and attention to detail.Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Niagara College
Ambassador and Wellness Peer
07.2020 - 10.2021
Job overview
- Served as a crucial link for students and staff, facilitating their navigation of program departments and access to college support. I proactively offered clients the applications, forms, and information documents they needed, ensuring a smooth and efficient process.
- A key aspect of my responsibilities involved spearheading social media advertisements and coordinating events tailored to students' needs. This dynamic approach contributed to a vibrant college community and enhanced student engagement.
- Furthermore, I specialized in providing peer support, fostering meaningful helping relationships among students. This personalized assistance created a supportive environment, promoting a positive and collaborative atmosphere within the college community.
AXA Insurance
Digital Transformation Executive
01.2011 - 01.2020
Job overview
- In the role of overseeing the strategy and coordination of diverse web/app projects for a broad audience including sales agents, employees, and customers, I successfully implemented strategic SEO initiatives. This effort led to a substantial 25% increase in organic search traffic and a notable 15% boost in the conversion rate.
- My responsibilities extended to a key strategic role in brand communications, where collaboration with cross-functional teams was essential in enhancing brand visibility and engagement. Additionally, I leveraged web analytics to derive valuable insights, developing data-driven recommendations that informed decision-making processes.
- A significant contribution was made through the coordination of improvements to quotation tools, focusing on enhancing the user experience (UX) for effective selling strategies.
- Providing essential support and customer service to agents regarding insurance products, I ensured a high level of customer satisfaction and retention.
- My duties included conducting thorough research on industry trends, competitive landscapes, and customer needs, contributing to the organization's adaptability in a dynamic market. Financial acumen was demonstrated through the analysis of financial data, identifying areas for cost savings and revenue growth.
- Collaboration with various departments in the organization was a regular practice, actively participating in the development of strategic plans to align with overarching organizational objectives.
ING Insurance
Internet Manager
01.2007 - 01.2011
Job overview
- Implementation of design, development, and administration of 1st internet portal in the company
- Integrate and work with different areas of the company (technical areas, security, legal, IT, external suppliers) for the definition of portal content and tools contained in it
- Implement the 1st website in the company
- Change Management in projects & in incorporate external employees to the company
- Coordination of simultaneous express “Improvement teams” to get goals under pressure.
Education
Niagara College
Diploma in Business, Sales & Marketing
01.2022
Niagara College
Certificates of Guard Me, Mobile Doctor
01.2019
UIA
Bachelor’s degree in design & marketing
Skills
- Business Development
- Leadership
- Project Management
- Customer Service
- Effective Communication
- Public Speaking
- Web Design
- Coaching
- UX experience
- Agile
- Product Owner
- Web Analytics
- Detail Oriented
- Microsoft Office Proficiency
- Photoshop
- Illustrator
- Imovie
- Rush
- Shopify
- Salesforce
- Peoplesoft
Acknowledgements
- OCMC 1st place in Ontario International Marketing 2021.
- President's Honor roll.
Certification
- RIBO License #1455260
Languages
Spanish
Native/ Bilingual
French
Elementary
Timeline
Service Associate
Home Depot
11.2021 - 03.2022
Ambassador & Internship
Guardme
03.2021 - 03.2022
Ambassador and Wellness Peer
Niagara College
07.2020 - 10.2021
Digital Transformation Executive
AXA Insurance
01.2011 - 01.2020
Internet Manager
ING Insurance
01.2007 - 01.2011
Niagara College
Diploma in Business, Sales & Marketing
Niagara College
Certificates of Guard Me, Mobile Doctor
UIA
Bachelor’s degree in design & marketing
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