Veronica Mews
Medicine Hat,Canada
Summary
Healthcare/Administrative professional with strong experience in customer/client support. Demonstrates solid skills in data entry/management, with a focus on enhancing customer satisfaction and implementing productive collaboration with colleagues and clients in a fast-paced environment. Known for excellent teamwork, adaptability, and delivering reliable results. Compassionate, client-focused, and adept at fostering a positive environment.
Overview
9
9
years of professional experience
Work History
Health Care Aide
CBI Home Health
01.2024 - 04.2025
- Administer medications, track progress, and report changes to nursing staff.
- Support patients in daily activities, providing emotional support and care.
- Enhanced patient emotional well-being through compassionate care.
- Built trusting relationships with patients, improving their overall experience.
- Assisted with wound and catheter care, leading to enhanced patient safety and reduced infection rates.
Customer Service Representative (Remote)
EvenSkyn Beauty Solutions
05.2021 - 12.2023
- Address customer inquiries with precision, enhancing satisfaction and retention.
- Organize and manage client data for strategic planning and service improvements.
- Resolve service issues through research and follow-up, ensuring customer satisfaction.
- Assist customers with online navigation and order placement, resolving technical issues.
- Maintain professional client relationships, ensuring exceptional service delivery.
- Leveraged active listening to effectively resolve customer inquiries, enhancing satisfaction and fostering long-term loyalty.
- Streamlined documentation processes, ensuring prompt follow-up on customer queries and contributing to improved service efficiency.
Medical Office Assistant
Daramola Medical Clinic
07.2018 - 04.2021
- Escort patients to exam rooms, ensuring smooth flow and patient comfort.
- Record vital signs accurately, supporting timely and effective treatment.
- Schedule appointments and follow-ups, optimizing patient care and clinic efficiency.
- Manage medical supply inventory, maintaining readiness for patient needs.
- Coordinate with staff for seamless operations and enhanced patient experiences.
- Streamlined patient check-in process, enhancing efficiency and reducing wait times, leading to improved patient satisfaction scores.
- Coordinated with healthcare providers to ensure seamless patient care, fostering a collaborative environment that increased communication and efficiency.
Medical Office Assistant
Unique Care Medical Centre
02.2016 - 05.2018
- Escort patients to exam rooms, ensuring smooth flow and patient comfort.
- Record vital signs accurately, supporting timely and effective treatment.
- Schedule appointments and follow-ups, optimizing patient care and clinic efficiency.
- Manage medical supply inventory, maintaining readiness for patient needs.
- Coordinated with healthcare providers to ensure seamless patient care, fostering a collaborative environment that increased communication and efficiency.
- Implemented electronic health record updates by promptly entering patient information, supporting accuracy and continuity of care for adolescents in a psychiatric setting.
Education
Alberta General Insurance Level 1 -
PNC
07.2025
Certificate in Medical Office Assistant - undefined
International Correspondence School
08.2021
High School Diploma -
St. Joseph's Collegiate
Brooks06-2011
Skills
- Patient Care
- Time Management
- Organization
- EMR Systems
- Data Entry
- Analytical Thinking
- Conflict Resolution
- Communication
- Computer Skills
- Medical Billing
- Customer Service
- Administrative Support
- Team Collaboration
- Networking
Timeline
Health Care Aide
CBI Home Health
01.2024 - 04.2025
Customer Service Representative (Remote)
EvenSkyn Beauty Solutions
05.2021 - 12.2023
Medical Office Assistant
Daramola Medical Clinic
07.2018 - 04.2021
Medical Office Assistant
Unique Care Medical Centre
02.2016 - 05.2018
Certificate in Medical Office Assistant - undefined
International Correspondence School
Alberta General Insurance Level 1 -
PNC
High School Diploma -
St. Joseph's Collegiate