Veronica Martinez
Orange
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
20
20
years of professional experience
Work History
Operation Services Supervisor
GMI Nation
03.2024 - Current
- Oversee daily operations of the neighborhood centers, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Inventory and order supplies monthly.
Customer Service Representative
FinishMaster Automotive & Industrial Paint
02.2023 - 03.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Retail Customer Service Supervisor
Ashley Furniture Homestore
10.2022 - 02.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Assistant Operation Manager
Janking of California
12.2016 - 09.2022
- Assisted Franchise Owners in maintaining business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Trained business owners on Floor Care
- Inspected accounts on a monthly basis.
- Maintained relationships with customers and found new business through referrals.
Store Team Leader
CVS Pharmacy
08.2005 - 12.2016
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Designed improvement plans.
- Transferred, created and received stock orders to guarantee product stability.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Led a team of employees to achieve store sales targets and goals consistently.
- Completed routine store inventories.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper record-keeping practices were followed by all team members.
- Developed employee schedules that balanced individual needs with store coverage requirements, resulting in reduced overtime costs.
Education
GED -
Cypress College
Cypress04-1993
Skills
- Microsoft word
- excel
- Floorcare
- Operations management
- Business administration
- Workflow management
- Performance management
Languages
Spanish
Native or Bilingual
Timeline
Operation Services Supervisor
GMI Nation
03.2024 - Current
Customer Service Representative
FinishMaster Automotive & Industrial Paint
02.2023 - 03.2024
Retail Customer Service Supervisor
Ashley Furniture Homestore
10.2022 - 02.2023
Assistant Operation Manager
Janking of California
12.2016 - 09.2022
Store Team Leader
CVS Pharmacy
08.2005 - 12.2016
GED -
Cypress College
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