Veronica Maldonado
Huntington Beach,CA
Summary
Dedicated and results-oriented professional with over two decades of experience across various administrative and operational roles. Expertise in managing day-to-day operations, client relations, financial processes, and team coordination. Proven leader with exceptional organizational, problem-solving, and communication skills. Adaptable to diverse industries and environments.
Overview
14
14
years of professional experience
Work History
Operations Manager
Orange County Property Management
01.2019 - Current
- Operations: Oversee the day-to-day operations to ensure all departments run efficiently.
- Sales: Have met with over prospective clients to secure new business and onboarded 314 new properties.
- Operations: Set up new accounts in Appfolio, gathering and organizing property and client information.
- Operations: Support four departments as needed, acting as a superior and providing guidance.
- HR: Conducted hundreds of training sessions for software programs and operational procedures.
- HR: Recruited, interviewed, and onboarded ten employees, including posting job ads and reviewing resumes
- HR: Process nine payrolls using ADP and manage employee records, time sheets.
- HR: Ensure compliance with company policies and industry regulations
Accounts Payable Manager
Orange County Property Management
01.2016 - 01.2019
- Processed thousands of vendor invoices and ensured timely payments.
- Managed property owner financial records and reconciliations.
- Prepared end-of-month financial reports for management and property owners.
- Resolved over 100 billing discrepancies.
Leasing Specialist
Orange County Property Management
01.2012 - 01.2016
- Marketed over 300 rental properties on various platforms to attract prospective tenants.
- Attended over 300 property showings and responded to thousands of inquiries
- Processed over 1,000 rental applications, including credit checks and background verifications.
- Prepared and executed over 1,000 lease agreements and move-in documents.
- Managed tenant relations, addressing concerns and ensuring satisfaction, improving our Yelp rating to a 4.5.
Office Assistant
Orange County Property Management
01.2011 - 01.2012
- Answered thousands phone calls and provided information on property vacancies.
- Scheduled appointments and maintained five office calendars for executives.
- Listed over 1,000 property vacancies on rental websites.
- Documented thousands of rent payments, rental applications, and maintenance requests.
- Prepared and distributed over 100 notices to tenants, including lease renewals and violation letters.
- Composed over 200 letters to tenants addressing various property issues
- Resolved hundreds of tenant complaints and mediated disputes
Education
Skills
- Property Management Software: Appfolio, Tenant Pro
- Payroll Processing: ADP
- Financial Management and Reporting
- Tenant and Client Relations
- Vendor Coordination
- Recruitment and Onboarding
- Administrative and Operational Leadership
- Strong Written and Verbal Communication
- Problem Solving and Conflict Resolution
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Orange County Property Management
01.2019 - Current
Accounts Payable Manager
Orange County Property Management
01.2016 - 01.2019
Leasing Specialist
Orange County Property Management
01.2012 - 01.2016
Office Assistant
Orange County Property Management
01.2011 - 01.2012
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