Veronica Lopez
Coachella
Summary
Enhanced customer satisfaction by effectively managing service operations.,Achieved accurate financial reporting by overseeing store closing and register counts.,Completed various construction projects and maintained high cleanliness standards in homes.,Supported clients with caregiving services, focusing on their well-being and comfort.,Streamlined opening operations to maximize efficiency at the start of each day.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Coachella, CA
02.2020 - Current
- Supervised daily store operations to enhance customer service and operational efficiency.
- Trained and mentored staff on company policies, procedures, and best practices.
- Implemented inventory management processes to optimize stock levels and reduce losses.
- Analyzed sales trends to inform merchandising strategies and drive revenue growth.
caretaker
Guadalupe lopez
Coachella, CA
01.2014 - Current
- Interacted with doctors to analyze the process and gather the requirements, making necessary changes to medications snd therapies to fulfill their reporting and medical needs, in accordance to patients hemophilia.translator on occasion so patient would understand certain procedure.
construction laborer
Pérez labor company
Coachella, CA
01.2015 - 01.2017
- Assisted in reconstruction of a bathroom, seled all holes and crevices. painted apartments ,shopping mall and parking lots. some janitorial services as well.
farm laborer
América Ochoa labor
Indio, CA
01.2012 - 01.2016
- Assisted in cleaning the product clean from weeds and deris.also drove a tractor to pull water pipes while gentlemen laid them down.
Education
general courses
K.E.Y.S. Academy
05-1997
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Customer relations
Store organization
Time management
Team building and leadership
Store opening and closing
Attention to detail
Customer service management
Staff supervision
Store operations
Stock management
Team management
POS systems
POS systems operations
Employee scheduling
Pricing and markdowns
Work Planning and Prioritization
Mentoring and coaching
Goals and performance
Display setup
Loss prevention
Employee coaching
Sales expertise
Sales techniques
Strategic planning
Relationship building and management
Sales growth
Issue resolution
Transaction processing
Stock rotations
Sales strategies
Shift scheduling
Vendor management
Consultative sales
Team leadership
Decision-making
Payroll administration and timekeeping
Languages
English and Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Family Dollar
02.2020 - Current
construction laborer
Pérez labor company
01.2015 - 01.2017
caretaker
Guadalupe lopez
01.2014 - Current
farm laborer
América Ochoa labor
01.2012 - 01.2016
general courses
K.E.Y.S. Academy