Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Lopez

Medical Assistant
Corona

Summary

Seeking a position where I can utilize my skills, have opportunity and growth and gain valuable experience.

Overview

7
7
years of professional experience
1
1
Language

Work History

Front Desk

Premier Orthopedics And Trauma Specialist
03.2024 - Current
  • Responsible for answering multiple phone lines in the office
  • Perform data entry , faxing, receiving and sending out mail, scanning and filing of documents
  • Scheduling and setting up appointments
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Maintained an organized, welcoming lobby area to create a positive first impression for patients.
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Collect copays and call insurance for eligibility.

Call Center Representative

Dental Views
04.2022 - 03.2024
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Schedule new patient appointments, as will as rescheduling and canceling .
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Inbound and outbound calls
  • Confirmed patients appointments a day before.

Call Center Representative

Superior Medical Management
05.2020 - 05.2022
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
  • Outbound and inbounds calls
  • scheduling patient appointments , as will as cancelling and rescheduling.
  • Emailed attorney offices in regards to their clients appointments and visit reports.


Front Desk

Doctor Lee Costco Optometrist
05.2017 - 07.2020
  • Responsible for answering multiple phone lines in the office .
  • Preformed data entry , faxing ,receiving and sending out mail,scanning and filing of documents.
  • Scheduling and setting appointments over the phone and in person.
  • As well pre testing patients and translating when needed.
  • Was in charge of collecting patients copays and verifying insurances.

Education

No Degree -

Santiago Canyon College
Orange, CA
05.2001 -

Medical Assistant Certificate - Medical Assistant

Summit Career College
Anaheim, CA
05.2001 -

High School Diploma -

Foothill High School
Santa Ana, CA
05.2001 -

Skills

Certificates

CPR/ BLS

Qualifications

HIPPA Trained Making appointments

Customer Service Pretesting Patients

Answering phones Prepping Patient charts

Emailing Training patients

Translating Using Optos Machine

Timeline

Front Desk

Premier Orthopedics And Trauma Specialist
03.2024 - Current

Call Center Representative

Dental Views
04.2022 - 03.2024

Call Center Representative

Superior Medical Management
05.2020 - 05.2022

Front Desk

Doctor Lee Costco Optometrist
05.2017 - 07.2020

No Degree -

Santiago Canyon College
05.2001 -

Medical Assistant Certificate - Medical Assistant

Summit Career College
05.2001 -

High School Diploma -

Foothill High School
05.2001 -

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Veronica LopezMedical Assistant