Veronica Lilleoja

*Maternity/Parental leave December 2023-June 2025*

*Similar duties as to previous role (see LSW role)

• Experience assisting Mental Health and Addictions clients
• Cooked meals and assisted patients with eating tasks to support healthy nutrition (breakfast, lunch, dinner, snacks)
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with daily living activities, running errands and household chores.
• Assisted with housekeeping duties, encouraged hygiene and cleanliness in regards to client's living spaces
• Monitored clients' overall health and well-being and noted significant changes.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Educated in Harm Reduction techniques, and opioid overdose management training

• Assisted patients with bathing, grooming, dressing and oral hygiene care in facility.
• Provided compassionate and patient-focused care to cultivate well-being.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided safe mobility support to help patients move around personal and public spaces.
• Recorded status and duties completed in logbooks for management.
• Completed regular check-ins and progress report for each client.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Prepared nutritious meals to meet individual dietary needs for clients.

• Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
• Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
• Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
• Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
• Operated cash registers, receiving and processing both cash and card payments.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Developed strong rapport with customers and created positive impression of business.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.