Veronica Leyva
Menifee
Summary
Experienced professional setting in delivering excellent support and exceeding customer expectations across customer service, warehouse operations. Proficient in communication, problem solving, and collaborations to achieve organizational objectives while ensuring exceptional customer service delivery.
Overview
5
5
years of professional experience
Work History
Head Cashier Supervisor
Lowes Home Improvment
04.2024 - Current
- Trained and mentored new cashiers on register procedures and customer service best practices.
- Conducted regular audits of cash drawers to maintain financial integrity and reduce discrepancies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Coordinated daily staff schedules to optimize coverage during peak hours and improve customer service.
Warehouse Production Worker
Coastal Trading
11.2023 - 02.2024
- Managed packing/unpacking operations for outgoing shipments.
- Followed safety protocols to maintain a clean and hazard-free work environment.
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- supervised and trained new hires on warehouse procedures and safety protocols.
Customer Service Desk Cashier
Lowes Home Improvment
05.2023 - 10.2023
- Managed cash register operations, ensuring balanced cash drawers.
- Provided support in handling returns and exchanges according to company policy.
- Utilized POS systems to track inventory and sales data effectively.
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
Snack Bar, Busser
Oasis Lanes
05.2021 - 12.2021
- Ensured compliance with food safety regulations.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked closely with colleagues to streamline operations and synchronize order processes.
Cashier
Circle K Gas Station
08.2020 - 02.2021
- Operated cash register accurately, processing transactions and managing cash flow efficiently.
- Assisted in inventory management by restocking shelves and conducting regular stock checks.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Parkland High School
El Paso, TXSkills
- Cash handling expertise
- POS system proficiency
- Employee scheduling
- Store policies enforcement
- Attention to detail
- Punctual and reliable
- Team leadership
- Store opening and closing
Timeline
Head Cashier Supervisor
Lowes Home Improvment
04.2024 - Current
Warehouse Production Worker
Coastal Trading
11.2023 - 02.2024
Customer Service Desk Cashier
Lowes Home Improvment
05.2023 - 10.2023
Snack Bar, Busser
Oasis Lanes
05.2021 - 12.2021
Cashier
Circle K Gas Station
08.2020 - 02.2021
High School Diploma -
Parkland High School
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