Veronica Chavez
Murrieta
Summary
Experienced healthcare professional prepared for this role with strong emphasis on resident care needs and clinical skills. Proven ability to work collaboratively within multidisciplinary teams, adapting to changing situations with ease. Excels in communication, empathy, and problem-solving to achieve optimal outcomes. Reliable and results-driven, with focus on delivering high-quality care and maintaining positive, supportive environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nurse
Highgate Senior Living
07.2024 - Current
- Perform accurate documentation of resident assessments, interventions, and outcomes in compliance with regulatory standards.
- Promote a safe and comfortable healing environment by addressing resident and family concerns promptly and professionally.
- Coordinate outside mobile agencies ( Flu-clinic, home health, hospice, mobile dentist ect.), in accordance with policy.
- Remain calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Utilized strong clinical judgment in prioritizing resident needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized resident treatment plans and outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages with med-audits.
- Document treatments delivered, medications , change in plan of care , discharge instructions, and follow-up care.
- Observed and documented resident factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implementing ongoing education for care team through in-services.
- Organizing and keeping record of all residents charts with up to date documentation required by RCFE regulations to effectively comply with HIPAA laws and prevent information breaches.
Nurse
Temecula Memory Care
05.2023 - 06.2024
- Performed routine wound care and dressing changes on schedule.
- Educated residents families and care team on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced community acquired infections.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to residents family members during critical incidents, strengthening overall trust in the healthcare team.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Medication pass on time, with no medication errors, monitoring for adverse side effects and effectiveness of prescribed treatments, documented all findings in accordance with policy.
- Streamlined communication between residents, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Advised residents and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Manager of Operations
Bajas Catch Fresh Grill
08.2022 - 07.2023
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Supervised daily activities of restaurant and 15 employees.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Bartender Shift Manager
Chillis Bar and Grill
07.2018 - 08.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
- Implemented effective scheduling practices that maximized staff coverage during peak hours without exceeding budget limitations.
Medical Assistant
Just MOHS
01.2015 - 02.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Waitress
Applebee's Bar and Grill
01.2012 - 06.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Special Needs Caregiver
Pathway Inc.
04.2011 - 02.2015
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
- Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
- Administered medication to manage symptoms and promote healing.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
Education
License Vocational Nurse - Health Care
Career Care Institute
Moreno Valley, CA01-2023
Skills
- Medication administration
- Direct patient care
- Patient care
- Clinical documentation
- Patient education
- Healthcare ethics
- Family education
- Care coordination
- Care plan implementation
- Knowledge of Title 22 regulations
- Critical care nursing
- Nursing staff leadership
- Tracheostomy care
- Medication reconciliation
- End-of-life care
- Medical chart management
- Patient assessment and care
- Clinical risk assessment
- Nursing plan development
- Policy and procedure compliance
- Electronic health records management
- Compassion and empathy
- Team coordination
- Patient and family advocacy
- Complex Problem-solving
- Strong clinical judgment
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
- Dementia training certified
- Mental Health training certified
Team member of the Month ( November 2024)
Recognized as team member of the month for November 2024 for demonstrating strong team work, leadership, and communication.
Languages
Spanish
Full Professional
Timeline
Nurse
Highgate Senior Living
07.2024 - Current
Nurse
Temecula Memory Care
05.2023 - 06.2024
Manager of Operations
Bajas Catch Fresh Grill
08.2022 - 07.2023
Bartender Shift Manager
Chillis Bar and Grill
07.2018 - 08.2022
Medical Assistant
Just MOHS
01.2015 - 02.2020
Waitress
Applebee's Bar and Grill
01.2012 - 06.2018
Special Needs Caregiver
Pathway Inc.
04.2011 - 02.2015
License Vocational Nurse - Health Care
Career Care Institute
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