Dedicated and reliable employee with many years of customer service expertise and spa aesthetics. I have been employed in several positions that require customer service excellence and pride myself in being a friendly, helpful asset to any company.
Overview
15
15
years of professional experience
Work History
Customer Service / Store Environment Team Member
Michaels Craft Store
11.2023 - Current
Assisting customers on the sales floor and over the phone
Operating cash register and assisting with self check out kiosks
Unloading freight shipments
Sorting and stocking merchandise
Packing out bound shipments and online pick up orders
Janitorial duties and keeping the store looking neat and tidy
Handling cash office/safe duties
Performing monthly safety meetings and walk through
Aesthetician / Receptionist
Nature’s Way Holistic Health Spa
02.2019 - 06.2020
Worked as Aesthetician and receptionist creating advertisements and updating social media.
Providing aesthetic services
Working with confidential client information
Giving detailed product knowledge to customers
Answering phones and scheduling appointments
Hostess/Server
Cheers Pub
06.2015 - 05.2017
Hostess and Server in a fast-paced entertainment lounge
Greeting and seating patrons and guests
Serving food and beverages
Training new staff
Customer Service Representative
Booster Juice
01.2013 - 06.2015
Customer Service Representative in a well-known food industry leader
Supervising and training new employees
Responsible for customer service
Opening and closing store
Cash out transactions
Inventory
General Clerk
Price Smart Foods
08.2011 - 02.2012
Performed various duties in a grocery store
Worked in the produce department, culling, rotating, and replacing all the stock.
Worked as a cashier, interacting with customers and ringing their orders through.
Worked in the grocery department, replacing and rotating all the stock as well as providing customer service.
Worked in the bakery baking bread and packaging product.
Filing Clerk
K-Jar Controls
09.2010 - 02.2011
Administrative position for an Oil Field Service Provider
Worked in office environment answering phones as well as managed the filing of invoices and documents.
Helped with other tasks around the workplace such as cleaning and assisting clients as they enter the establishment
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG