Veronica Hernandez Lazaro

• Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
• Implemented best practices in order to maximize efficiency of operations.
• Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
• Oversee day-to-day operations of a 6-bed residential treatment facility.
• Lead, train, and direct service staff to ensure quality, trauma-informed, culturally competent care.
• Develop and maintain policies and procedures in collaboration with the management team.
• Manage crisis situations in coordination with emergency services and internal protocols.
• Ensure program compliance with HIPAA, SSA, OCHA, DHCS, the Joint Commission, and all licensing requirements.

• Worked directly with residentials with primary mental health diagnoses

• Responsible for safety rounds every 15 minutes

• Accurately monitor and document the self-administration of medications, coordinate client care with medical care providers and program staff, order medication in a timely manner to ensure consistency, ensure proper storage of all medications, and maintain accuracy of resident medical chart.

• Arrange resident transportation for appointments and/or provide it with the agency van when other transportation is unavailable to them.

• Oversee morning room checks and assist with other resident room checks and/or searches.

• Conduct urine drug screenings.

• Collaborate with the treatment team to meet residents’ personal care needs

• Maintain accurate and up-to-date records.

• Creates staff schedules to ensure appropriate coverage meeting CCL requirements.

• Worked directly with residents at a primary mental health house diagnosed with severe mental illness, as well as at a dual diagnoses residential house.

• Accurately monitor and document the self-administration of medications, coordinate client care with medical care providers and program staff, order medication in a timely manner to ensure consistency, ensure proper storage of all medications, and maintain accuracy of resident medical chart.

• Ensure that the house committee establishes appropriate chore assignments, and that all chores are completed in accordance with program standards.

• Provide follow-up support and/or referrals to clients who transition into the community.

• Arrange resident transportation for appointments, and/or provide it with the agency van when other transportation is unavailable to them.

• Oversee morning room checks and assist with other resident room checks and/or searches. • Conduct urine drug screenings.

• Collaborate with the treatment team to meet residents’ personal care needs

• Maintain accurate and up-to-date records.

• Ensure that the group living atmosphere remains conducive to the recovery of the residents by interacting with residents in an empathetic, respectful, and motivational manner, serving as a role model when providing them with support and assistance in problem-solving, and encouraging them to take responsibility for their lives.

• Monitor the safety and security of residents and the facility.

• Maintain resident confidentiality and high ethical standards.

• Train and mentor new health technicians by providing supervision.
• Created materials to train new employees on company policies, protocols and procedures.
• Oversaw documentation from health technicians to ensure accuracy and timeliness.

• Handle incoming calls timely and efficient,takes accurate and appropriate messages.
• Build patients charts prior to procedure.
• Assist and greets patients/visitors in a friendly and courteous manner.
• Check patients in/or out.
• Register new patients and updates existing patient demographics by collecting patient's detail information.
• Collect co-payments and deductibles.
• Maintain supplies and cleanliness of the office.
• File patient charts: maintain organization of patient charts.
• Assist in the maintain a safe, organized, and efficient facility.
• Sort out mail. Provide administrative support to medical providers and medical staff.
• Pre-op patients and take vitals signs.
• Perform routine clinical tasks: to keep the nurses and physicians and other health practitioners running smoothly.
• Intakes patient's history, performs vitals and reports to RN.
• Checks rooms for proper inventory of supplies.
• Assists in transferring patients.
• Assists in turning over beds.

• Handle all administrative duties in a timely manner.
• Perform routine clinical tasks to support medical staff.
• Communicate with practice management company for proper billing procedures.
• Check-in and out patients.
• Register patients, obtaining and updating patient demographic and insurance information.
• Collect co-pays and balances, explains all fees and patient financial responsibility.
• Verify patients' insurance eligibility for each visit.
• Provide high quality customer service.
• Perform scheduling and registration, scan patients documents and paperwork into the computer (New patient Info packet, ID, Insurance cards, etc).
• Assist providers as necessary.
• Answering patient phone calls in a courteous and professional manner.
• Balances cash, checks and charge payments daily according to established guidelines.

• Greet patients for check in and out.
• Verify insurances and authorizations.
• Answer phones and direct calls.
• Provide patients with forms.
• Preparing new patient documents.
• Schedule appointments and testing.
• Assist office manager as needed.
• Collect co-pays.
• Enters patient information into EHR.
• Submit referrals.
• Prepare charts.
• Maintain an inventory supplies.
• Demonstrate and understand patient confidentiality.
• Perform office opening and closing duties.
• Maintain safe, secure and healthy work environment by following standard procedures.