Veronica Hernandez
Arvin
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. High-energy professional with strong background in entertainment and recreational activities. Organized in planning and leading activities for guests. Dedicated to teamwork and customer service.
Overview
3
3
years of professional experience
Work History
Case Management Assistant
Dr. Moheb Youssef M.D. Pain Management
Bakersfield
01.2024 - Current
- Collaborated with medical personnel to develop treatment plans for clients based on their individual needs.
- Researched, identified, and referred clients to appropriate community resources.
- Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services.
- Monitored progress of clients through regular contact with them or family members.
- Developed relationships with other social service providers to coordinate client care.
Receptionist
The Rehabilitation Center Of Bakersfield
Bakersfield
03.2023 - 11.2024
- Verified visitors' identification cards before allowing access to the building.
- Provided administrative support to staff members including typing letters, filing documents, and sca
- Updated daily log book with information about visitors entering the premises.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Activity Director
The Rehabilitation Center Of Bakersfield
Bakersfield
08.2022 - 11.2024
- Planned, organized or led exercise routines, athletic events or arts and crafts.
- Assigned tasks and work hours to staff.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Resolved customer complaints regarding worker performance or services rendered.
- Interviewed and hired associates to fill staff vacancies.
- Communicated with customers to convey information about events or activities.
- Planned programs of events or schedules of activities.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Planned and published calendar of events for facility.
- Trained and managed assistants and delegated tasks for staff members.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Collaborated with other departments to coordinate interdisciplinary programming.
Social Services Assistant
The Rehabilitation Center Of Bakersfield
Bakersfield
12.2023 - 06.2024
- Served as a liaison between clients, families, external agencies, and other stakeholders.
- Provided guidance and referrals for clients seeking additional resources outside of the organization's scope.
- Organized groups and individual meetings to discuss issues related to social service programs.
- Developed plans of care based on assessments of clients' needs and resources available.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Monitored client progress and updated case files accordingly.
Education
GED -
Pomona Unified Schools
Pomona, CA06-2022
Some College (No Degree) - Psychology
Bakersfield College
Bakersfield, CASkills
- Client assessment
- Treatment planning
- Collaboration and teamwork
- Social services coordination
- Progress monitoring
- Multidisciplinary collaboration
- Documentation skills
- Event planning
- Customer service
- Staff supervision
- Appointment scheduling
- Multi-line phone system operation
- Front desk operations
- File management
Timeline
Case Management Assistant
Dr. Moheb Youssef M.D. Pain Management
01.2024 - Current
Social Services Assistant
The Rehabilitation Center Of Bakersfield
12.2023 - 06.2024
Receptionist
The Rehabilitation Center Of Bakersfield
03.2023 - 11.2024
Activity Director
The Rehabilitation Center Of Bakersfield
08.2022 - 11.2024
GED -
Pomona Unified Schools
Some College (No Degree) - Psychology
Bakersfield College
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