Veronica Hernandez
Chula Vista
Summary
Dynamic and results-oriented professional with extensive experience at A & G Collision Center, adept in office management and customer service. Excelled in streamlining operations, enhancing customer satisfaction, and improving financial accuracy. Skilled in bilingual communication and estimating techniques, significantly contributing to profitability and operational efficiency. Demonstrates exceptional organizational skills and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Office Manager
A & G Collision Center 2
06.2016 - 09.2024
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Maintained records by imaging invoices, debits, and credits.
- Utilized Microsoft Excel & QuickBooks to manage invoices and payments.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Efficiently closed out files to produce accurate reports for end of the month.
Collision Estimator
A & G Collision Center 1
10.2009 - 06.2016
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
Medical Assistant
Coronado Bay Urgent Care
11.2011 - 09.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Vocational - Medical Assistant
Kaplan College
San Diego, CA11-2011
High School Diploma -
Bonita Vista High School
Chula Vista, CA06-2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Estimating techniques
- QuickBooks, MS Office, ADP, Paychex
- CCC One
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
A & G Collision Center 2
06.2016 - 09.2024
Medical Assistant
Coronado Bay Urgent Care
11.2011 - 09.2013
Collision Estimator
A & G Collision Center 1
10.2009 - 06.2016
Vocational - Medical Assistant
Kaplan College
High School Diploma -
Bonita Vista High School
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