Veronica Hernandez
Los Angeles,CA
Summary
Dynamic leader with a proven track record at Beverly Hills Plastic Surgery Inc, enhancing patient care and team performance. Expert in healthcare management and adept at conflict resolution, spearheaded initiatives that significantly improved service quality and staff development. Skilled in clinical supervision and fostering adaptability, strategic approach resulted in notable achievements and revenue growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Director of Patient Care Services
Beverly Hills Plastic Surgery Inc | Dr. Chiu
05.2016 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with surgical center staff and families to assess and meet individual needs.
- Successfully negotiated patient contract and care plans to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Spearheaded and implemented new projects to expand scope of engagement.
Front Office Coordinator
Miko Plastic Surgery
06.2013 - 04.2016
- Monitored office supplies by checking inventory and placing orders.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 10 employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Certificate of Technical Studies - Medical Assistant
Concorde Career College
San Diego, CASkills
- Healthcare management
- Clinical supervision
- Quality improvement
- Patient safety
- Multitasking Abilities
- Emergency readiness
- Administrative staff supervision
- Verbal and written communication
- Problem identification
- Adaptability and flexibility
- Self motivation
- Goal setting
- Problem-solving
- Time management
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Director of Patient Care Services
Beverly Hills Plastic Surgery Inc | Dr. Chiu
05.2016 - Current
Front Office Coordinator
Miko Plastic Surgery
06.2013 - 04.2016
Certificate of Technical Studies - Medical Assistant
Concorde Career College
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