Veronica Hay
Regina
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Dynamic business owner with a proven track record in client relations and operations management. Successfully enhanced customer satisfaction through strategic planning and efficient processes.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner/Business Operator
Sole Proprietor
05.2018 - 06.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Shipment Processor
UPS
01.2008 - 07.2010
- Use of computerized tracking systems and imputing tariff codes.
- Collaborated with team members to meet daily shipping targets, ensuring seamless workflow within the department.
- Enhanced customer satisfaction with timely and accurate shipment deliveries, demonstrating strong attention to detail.
- Collaborated with team members to resolve challenges and improve productivity.
- Operated computer systems to track shipments to improve efficiency and accuracy.
Education
High School Diploma -
Jon Raymond
Moncton, NB06-2007
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Financial management
Accomplishments
- Utilized Microsoft Excel to develop monthly/annual financial tracking spreadsheets.
- Achieved a city business license and local health authority license by completing background checks, mandatory courses and developing written contracts with clients with accuracy and efficiency.
- Earned numerous referrals to other clients due to exceptional reliability, affordability, and positive reports.
Languages
English
Full Professional
Certification
- Over 7 years of experience as a sole proprietor of an independently created business that had an excellent referral rate for future clients.
- First Aid Level 1/Work Safe BC; active certifications.
- The ability to independently submit monthly income/expense reports through Microsoft Excel for business or tax purposes.
Timeline
Owner/Business Operator
Sole Proprietor
05.2018 - 06.2025
Shipment Processor
UPS
01.2008 - 07.2010
High School Diploma -
Jon Raymond
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