Veronica Harding
Aliso Viejo,CA
Summary
Versatile and reliable, with a proven track record at Albertsons LLC for enhancing customer satisfaction through exceptional service and maintaining a clean, welcoming environment. Skilled in conflict resolution and time management, adept at improving efficiency and patient care as a Dental Assistant. Demonstrates strong adaptability, attention to detail, and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Albertsons LLC
09.2017 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Dental Assistant
Aliso Niguel Dental Group
12.2016 - 08.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Associate of Arts -
Saddleback College
Mission Viejo, CASkills
- Customer service
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Customer focus
- Up-selling techniques
- Retail merchandising
- Time management
- Attention to detail
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Albertsons LLC
09.2017 - Current
Dental Assistant
Aliso Niguel Dental Group
12.2016 - 08.2017
Associate of Arts -
Saddleback College
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