VERONICA GUZMAN
Baton Rouge,USA
Summary
Knowledgeable candidate with expertise managing complex legal documents and facilitating communication between attorneys and clients. Resourceful problem-solver with strong communication and interpersonal skills. Dedicated to providing exceptional customer service and upholding the highest ethical standards.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Casey Cowley, El Abogado LLC
Metairie, USA
07.2025 - 07.2026
- Drafted legal documents and correspondence for client cases.
- Managed scheduling and calendar for multiple attorneys' appointments and deadlines.
- Conducted legal research to support case preparation and strategy development.
Legal Assistant
Griffen Law Firm
Baton Rouge, USA
10.2024 - 05.2025
- Answered phones and provided customer service to clients, addressing inquiries and concerns to ensure client satisfaction.
- Maintained confidential client files and sensitive information, ensuring compliance with legal standards and promoting client trust.
- Managed case files and organized legal documents for attorneys.
Intake Specialist
Rozas and Associates
Baton Rouge, USA
09.2023 - 10.2024
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Sales Associate
Earthly Concerns And Bayou Birkenstock
Baton Rouge, USA
09.2021 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Soccer Coach
Soccer Shots
Metairie, USA
05.2023 - 08.2023
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Engaged parents, players and staff to maintain open, constructive communications.
Shift Leader
Smoothie King
Metairie, USA
11.2019 - 12.2022
- Resolved customer complaints by offering effective solutions to ensure satisfaction.
- Collaborated with shift leaders to uphold consistent standards across all shifts.
- Maintained clean, organized production areas to prevent hazards and reduce work delays.
Education
Bachelor of Arts - Sociology/Criminology, Psychology
Louisiana State University And A&M College
Baton Rouge, USA05-2025
Skills
- Legal drafting
- Legal/Court processes
- Critical Thinking Skills
- Problem-Solving
- Collaboration and Teamwork
- Active Listening
Timeline
Legal Assistant
Casey Cowley, El Abogado LLC
07.2025 - 07.2026
Legal Assistant
Griffen Law Firm
10.2024 - 05.2025
Intake Specialist
Rozas and Associates
09.2023 - 10.2024
Soccer Coach
Soccer Shots
05.2023 - 08.2023
Sales Associate
Earthly Concerns And Bayou Birkenstock
09.2021 - 01.2024
Shift Leader
Smoothie King
11.2019 - 12.2022
Bachelor of Arts - Sociology/Criminology, Psychology
Louisiana State University And A&M College