Veronica Gudino
Whittier
Summary
Professional with extensive experience in project management and quality assurance, adept at tracking project progress and providing timely feedback to team members. Demonstrated ability to maintain accurate records of employee performance and resolve customer complaints effectively, ensuring high levels of satisfaction. Skilled in developing and reviewing standard operating procedures to enhance operational efficiency and compliance with regulatory standards. Proven track record of fostering a positive work environment that promotes team morale and collaboration across departments.
Overview
16
16
years of professional experience
Work History
Quality Assurance Regulatory Supervisor
Soft Gel Technologies, Inc.
Commerce
04.2009 - Current
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies, job duties, and performance expectations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Maintained positive working relationship with fellow staff and management.
- Completed day-to-day duties accurately and efficiently.
- Provided training to new employees on aseptic techniques, SOPs and GMP requirements.
- Assisted with developing SOPs based on best practices.
- Developed SOPs outlining quality control policies and procedures.
- Developed SOPs for various stages of upstream processing operations.
- Reviewed current SOPs periodically and provided recommendations for improvements when needed.
Education
Associate of Arts - General Studies
Cypress College
Cypress, CA08-2005
Skills
- Quality assurance
- Regulatory compliance
- Standard operating procedures
- Project management
References
- Santiago Hernandez (562) 773-6222
- Brandon Nomura (714) 651-7569
Timeline
Quality Assurance Regulatory Supervisor
Soft Gel Technologies, Inc.
04.2009 - Current
Associate of Arts - General Studies
Cypress College