Veronica Garcia
Santa Paula
Summary
Versatile and hard working professional with a proven track record in customer service and office administration, notably at Salvation Army Corps. Skilled in data entry and customer serviced , with a positive attitude that enhances team environments. Achieved a significant improvement in data accuracy, .
offering reliable and organized approach to office support, with willingness to learn and develop in professional environment. Brings understanding of basic office protocols and key software applications such as Microsoft Office Ready to use and develop organizational and administrative skills.
Overview
21
21
years of professional experience
Work History
Office Assistant
Salvation Army Corps
06.2023 - Current
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Family Babysitter
Patricia Garcia
05.2021 - Current
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Monitored children's play activities to verify safety.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Helped children learn how to complete small chores appropriate for age level.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Taught children basic life skills, manners and personal hygiene.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Reassured children when upset providing emotional support and stability.
- Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Transported children to and from activities using personal or family vehicle.
- Helped children complete homework assignments and school projects.
- Assisted with light housekeeping duties as well as running errands.
Adult Caregiver
Charmaine Ford
10.2016 - 06.2017
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Enhanced patient well-being by providing compassionate and attentive care.
- Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided transportation assistance for medical appointments or other errands as necessary.
Caregiver
Amanda Quiese
04.2016 - 10.2016
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Secretary
Apostolic Worship Center
04.2012 - 06.2014
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Medical Assistant
Familt To Family
08.2010 - 12.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Measured patient pulse oximetry.
Cashier
Good Will Industry
06.2006 - 07.2008
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Learned duties for various positions and provided backup at key times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Processed refunds and exchanges in accordance with company policy.
Cashier
Tony's Burrito Hut
04.2004 - 09.2005
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
Associate of Science - Medical Assistant
Santa Barbara Business College
Ventura, CA10-2010
High School Diploma -
Ventura High School
Ventura, CA06-2000
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Office administration
- Prioritizing work
- Appointment scheduling
- Clerical support
- Filing and data archiving
- Valid Driver's license
- Event preparation
- Patient charting
- Medical terminology
Timeline
Office Assistant
Salvation Army Corps
06.2023 - Current
Family Babysitter
Patricia Garcia
05.2021 - Current
Adult Caregiver
Charmaine Ford
10.2016 - 06.2017
Caregiver
Amanda Quiese
04.2016 - 10.2016
Secretary
Apostolic Worship Center
04.2012 - 06.2014
Medical Assistant
Familt To Family
08.2010 - 12.2011
Cashier
Good Will Industry
06.2006 - 07.2008
Cashier
Tony's Burrito Hut
04.2004 - 09.2005
Associate of Science - Medical Assistant
Santa Barbara Business College
High School Diploma -
Ventura High School
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