Veronica Gao
London,ON
Summary
Motivated Study Advisor and Education Consultant with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection, and academic planning. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
Siemens Manufacturing
12.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Transcribed and organized information to assist in preparing speeches and presentations.
Teaching Assistant
New Oriental Education & Technology Group Inc.
06.2021 - 08.2021
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining an engaging and respectful educational environment by promoting discipline and cooperation.
- Resolved customer inquiries and complaints quickly, and managed over 20 customer calls per day.
Education
Master Prof Ed - Teaching English To Speakers of Other Languages (TESOL)
University of Western Ontario
London, ON08.2023
Bachelor of Arts - English
Beijing University of Chemical Technology
Beijing, China06.2022
Skills
- Computer and Microsoft Office Skills
- Customer Engagement
- Answering Phones
- Meeting Support
- Social Media Oversight
- Multitasking and Time Management
Timeline
Administrative Assistant
Siemens Manufacturing
12.2021 - 06.2022
Teaching Assistant
New Oriental Education & Technology Group Inc.
06.2021 - 08.2021
Master Prof Ed - Teaching English To Speakers of Other Languages (TESOL)
University of Western Ontario
Bachelor of Arts - English
Beijing University of Chemical Technology
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