Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Veronica Flores

San Jose

Summary


Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

29
29
years of professional experience

Work History

Administrative Assistant

HIQUALITY FLOORING
07.2015 - 05.2025
  • Managed scheduling and coordination of appointments for installation teams.
  • Streamlined office communication processes to enhance workflow efficiency.
  • Assisted in preparing and maintaining project documentation and reports.
  • Oversaw inventory management, ensuring timely procurement of office supplies.
  • Coordinated client communications, resolving inquiries promptly to enhance satisfaction.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reviewed and verified timekeeping data for accuracy before payroll processing, minimizing errors.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Monitored team schedules to ensure timely service delivery and adherence to deadlines.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Administrative Assistant

Hye Quality Floor & Interiors
07.2013 - 07.2015
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Manager

Ace Loan Office
01.1996 - 12.2012
  • Oversaw budget management processes, aligning resources with organizational goals while maintaining fiscal responsibility.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved customer complaints promptly, improving overall satisfaction and retention rates.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

No Degree - General Studies

Evergreen Valley College
San Jose, CA
05-1999

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Calendar management
  • Invoice processing
  • Time management
  • Customer and client relations
  • Filing
  • Clerical support
  • Scheduling
  • Documentation and recordkeeping

Languages

Spanish
Limited Working

Timeline

Administrative Assistant

HIQUALITY FLOORING
07.2015 - 05.2025

Administrative Assistant

Hye Quality Floor & Interiors
07.2013 - 07.2015

Manager

Ace Loan Office
01.1996 - 12.2012

No Degree - General Studies

Evergreen Valley College

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Veronica Flores