Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Ferbrache

Edmonton

Summary

Knowledgable Deli Manager with active organizational skills and planning skills and competing skills manage multiple tasks and competing priorities. Offer progressive background in fresh foods environments, including supervisory roles. Train, coach and motivate employees to be productive and helpful to customers.


Forward thinking Deli manager with passion for food and in leading and empowering team members to achieve success for store and department. Help customers make healthy food choices by providing excellent customer service.. Merchandise department fpr maximum profit and sales.


Hands on Leader with solid background directing preparation and service of Hot Food.Smoothly oversees, trains and motivates team members to continuously improve performance and always keep customers needs first. Energetic manager with good problem solving abilities and decisive approach.


Hardworking Deli Manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.


Dependable retail history worker equipped for fast paced work and changing daily needs. Serves customers effectively with attention detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Willing to learn in other departments if needed to.

Overview

35
35
years of professional experience

Work History

Deli Department Lead

Loblaws
09.2022 - Current
  • Purchased products for deli department according to store product guidelines.
  • Delivered front-end support to staff during rush periods.
  • Contributed to schedule creation and set daily priorities for supervisory staff.
  • Developed and implemented systems to maintained accurate records of product costs, production and losses.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Inventoried food products and associated materials on weekly basis.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Integrated service and team management strategies to boost business profits.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Deli Manager

Safeway
09.1988 - 10.2021
  • Inventoried food products and associated materials on weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Integrated service and team management strategies to boost business profits.
  • Developed special promotions to increase revenues.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Monitored food preparation, production, and plating for quality control.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Supervised food presentation and plating to enhance visual appeal.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

Drumheller Composite Hugh School
Drumheller, AB

Skills

Inventory Management

Customer Service

Training and Development

Kitchen Oversight

Train Employees

Coordinate Schedules

Employee Supervision

Profit and Loss

Organize Supplies

Food Safety Prioritization

Languages

English
Elementary

Timeline

Deli Department Lead

Loblaws
09.2022 - Current

Deli Manager

Safeway
09.1988 - 10.2021

Drumheller Composite Hugh School

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Veronica Ferbrache