Veronica Estrada
Associate Marriage And Family Therapist Pending Number
West Covina
Summary
Experienced therapy professional with expertise in empathetic client interactions and therapeutic techniques. Skilled in active listening and crisis intervention to support diverse populations. Strong understanding of mental health frameworks and collaborative approaches to care.
Overview
22
22
years of professional experience
23
23
years of post-secondary education
3
3
Certificates
Work History
Mental Health Counseling Intern
Claremont Unified School District
08.2023 - 05.2025
- Provided individual and group therapy to high school students presenting with anxiety, depression, trauma, behavioral challenges and academic stress
- Conducted psychosocial assessments, developed age appropriate treatment plans, and tracked progress through weekly sessions
- Supported students in navigating peer relationships, self - esteem issues, and family conflict within a culturally responsive framework
- Collaborated with teachers, school counselors, and parents to ensure coordinated care and support for student success
- Implemented evidence - based approaches including CBT, Solution Focused Therapy, and mindfulness techniques tailored to adolescents
- Maintained clinical documentation in compliance with school and BBS standards, including progress notes and safety planning
- Engaged in weekly supervision and case consultation
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Collaborated with parents to support students
- Adapted therapeutic interventions to support students facing grief, loss, and identity concerns
Account Manager Licensed & Sales Producer
Allstate
02.2020 - 08.2020
- Customer serviced existing clients providing answers and solutions to questions and needs
- Established rapport with new clients and maintained existing relationships with clientele
- Processed payments and endorsements.
- Developed new business leads via telephone, emails and networking
- Provided insurance proposals
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
IT Procurement Specialist
Munger Tolles and Olson
05.2019 - 02.2020
- Created and submitted purchase orders for software and hardware orders
- Liaison between security, operations and helpdesk departments
- Managed Outlook calendar for the IT Director
- Expense tracked a 3-million-dollar budget with 400 vendors
- Tagged over budgeted items
- Assisted with booking conference rooms and presentation set up for IT
- Processed expense reports for the IT Director
- Booked travel arrangements for IT
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes
- Provided feedback on process improvement
Operations Specialist & New Business Case Coordinator
Krupin Partners LLC.
08.2015 - 05.2019
- Provided administrative support for President, Case Managers and Agents
- Created correspondence to Business Managers and high net worth clients
- Medical records requests and hipaa compliance
- Coordinated projects with staff members
- Maintain utmost confidentiality
- Supervised day to day office operations
- Ordered and managed medical records requests for new clients
- Entered new client contact and confidential information in office database
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles
Agent/Office Manager
JE Insurance Agency
10.2006 - 01.2015
- Trained employees on company guidelines
- Managed staff inquiries and issues
- Assisted with lead generation and marketing
- Prospected new clients
- Managed existing book of business
- Held staff meetings to address issues and create teamwork
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
Talent Agent's Assistant
Allure Talent
09.2003 - 09.2006
- Contacted talent to notify them of auditions and audition details.
- Submitted talent to casting based on potential.
- Maintained talent schedules and bookings.
- Read scripts with talent for both English and Spanish markets.
- Encouraged talent and provided moral.
- Processed daily clerical and administrative work.
Education
Master of Arts - Marriage, Couples & Family Therapy
The Chicago School of Professional Psychology
Anaheim, United States 05.2001 - 06.2024
Child & Adolescent Psychology Certificate - undefined
The Chicago School of Professional Psychology
Bachelor Of Arts - Theatre
University Of La Verne
Skills
Bilingual English and Spanish
Engaging and approachable
Skilled in collaborating with multicultural groups
Strong work ethic
Creative
Analytical Skills
Leadership Skills
Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint
Insightful
Professionalism
Continuous Improvement
Critical thinking skills
Progress Monitoring
Measurable goal planning
Strategic treatment planning
Suicide risk assessment
Certification
CA Property Casualty and Life Insurance License
Volunteer Community Work
- Prior Member of the Echo Park Lake Committee, Assisted with issues such as homelessness and gentrification.
- Current RED813 Volunteer, Provide leaders support with workshops and research.
Membership
COAMFTE
Timeline
Mental Health Counseling Intern
Claremont Unified School District
08.2023 - 05.2025
Account Manager Licensed & Sales Producer
Allstate
02.2020 - 08.2020
IT Procurement Specialist
Munger Tolles and Olson
05.2019 - 02.2020
Operations Specialist & New Business Case Coordinator
Krupin Partners LLC.
08.2015 - 05.2019
Agent/Office Manager
JE Insurance Agency
10.2006 - 01.2015
Talent Agent's Assistant
Allure Talent
09.2003 - 09.2006
Master of Arts - Marriage, Couples & Family Therapy
The Chicago School of Professional Psychology
05.2001 - 06.2024
Child & Adolescent Psychology Certificate - undefined
The Chicago School of Professional Psychology
Bachelor Of Arts - Theatre
University Of La Verne