Veronica Espinoza
Santa Fe Springs
Summary
Results-driven logistics professional prepared for demands of dynamic logistics environment. Extensive experience in streamlining transportation to enhance overall efficiency. Focused on team collaboration and achieving results, known for adaptability and reliability in meeting changing needs.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
Golden West Food Group
07.2021 - Current
- Import customers orders, update status shipments through TMS shipwell.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
- Data entry using customer portals and websites.
- Partnered with representatives from different carriers to arrange materials shipments.
- Problem solving skills that contribute to a successful logistics chain.
- Successfully coordinated delivery of orders to over 100 customers throughout the US, weekly.
- Ability to conduct detailed procedures in a time constrained environment.
Account Representative/ Logistics Coordinator
River Source Logistics
06.2018 - 07.2021
- Schedule incoming shipments, coordinating communication with freight providers, verifying clients receiving windows and tracking, alert all departments when previously Out of Stock and more.
- Process orders through WMS Divinci, enter charge codes, verify orders.
- Own and complete daily tasks and tickets in a timely manner, Use/Maintain clear lines of communication between the CS department and the warehouse.
- Strategically align and answer inquiries giving the client well-articulated information and next steps, assist with order discrepancies, escalated customers.
- Clearing the queue on a daily and weekly basis - remaining tickets should be left with notes and reflect sufficient information for any department to read and understand where we are at in answering.
- Assist with staffing & training needs if needs arise, create SOP’s for department.
- Manage & assist CSR’s
Warehouse Associate
Empire Today
05.2016 - 06.2018
- Process paperwork for all shipments received
- Confirm, Scan, File, and Forward to Corporate
- Safety Captain
- Conduct Building inspections to ensure Safety Measures are met, lead meetings regarding safe practices with the crew, document and report any
- Inventory Management: Resolve any delivery inquiries, Tag shipment received for easier tracking, alert all departments when previously Out of Stock material is received
- Customer Service Rep – Scheduled services, and helped alleviate escalated calls
Call Center Representative
Skyline Security
03.2015 - 05.2016
- Received and made calls to create New Customer Accounts, complete Quality Assurance Surveys, Verify Contract Terms and conditions with Sales Reps, Technicians, and Customers
- Audit accounts to ensure they meet State Requirements and Customer Agreements
- Verified / Registered accounts with Central Surveillance Company, and made sure all necessary signals were received in case of an emergency
Education
Dental Assistant Certification -
Everest College
06.2011
Skills
- Administrative
- Filing/Data Entry
- Inventory
- Customer Service
- Job Orders
- Service Calls
- Reception
- Complaint Resolution
- Proficient in Microsoft Word
- Excel Proficiency
- Microsoft Outlook Proficiency
- DocuSign
- Decision-making
- Transportation planning
Timeline
Logistics Coordinator
Golden West Food Group
07.2021 - Current
Account Representative/ Logistics Coordinator
River Source Logistics
06.2018 - 07.2021
Warehouse Associate
Empire Today
05.2016 - 06.2018
Call Center Representative
Skyline Security
03.2015 - 05.2016
Dental Assistant Certification -
Everest College
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