Veronica Durst
Amaranth,ON
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Focus on Decorating (Benjamin Moore)
10.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Effectively balanced multiple responsibilities including cashiering duties, maintaining store cleanliness, restocking shelves regularly.
- Improved store efficiency by streamlining inventory management and organization processes.
- Enhanced customer satisfaction by providing personalized color consultations and recommendations based on individual preferences.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
Bakery Clerk/Cake Decorator
Loblaws
09.2013 - 06.2021
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Managed inventory of decorating supplies, preventing shortages during peak seasons.
- Created custom cake decorations for various events, leading to high client satisfaction.
- Developed portfolio of cake designs, offering clients wide range of customization options.
- Enhanced visual appeal of baked goods by applying intricate icing designs.
Education
No Degree - Bachelor of Interior Design
Yorkville University
Yorkville, Online CampusNo Degree - Various Courses
Center of Excellence
Online, Remote LearningHigh School Diploma -
ILC
Distance Learning05-2016
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Cake decoration
- Icing techniques
- Strong communication skills
- Food safety compliance
- Attention to detail
- Written and oral communication
- Store maintenance
Timeline
Retail Sales Associate
Focus on Decorating (Benjamin Moore)
10.2021 - Current
Bakery Clerk/Cake Decorator
Loblaws
09.2013 - 06.2021
No Degree - Bachelor of Interior Design
Yorkville University
No Degree - Various Courses
Center of Excellence
High School Diploma -
ILC
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