Veronica Doubledee
Georgetown
Summary
Versatile Customer Service Associate specializing in productivity and exceptional service delivery. Enhanced brand loyalty through effective issue resolution and resource coordination, maximizing customer satisfaction and company revenue. Contributed to team success in fast-paced environments by prioritizing tasks and addressing escalated support issues.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Clerk
ServiceOntario
Burlington
02.2026 - Current
- Deliver front-line customer service while assisting clients with government applications, registrations, and inquiries.
- Verify documentation and process transactions with a high degree of accuracy and confidentiality.
- Resolved customer complaints by actively listening and offering appropriate solutions.
- Collaborated with team members to ensure efficient service delivery at the counter.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Resolve customer concerns professionally and efficiently in a fast-paced environment.
- Manage sensitive personal information while ensuring privacy and security requirements are met.
- Assisted clients in completing applications for licenses and permits effectively.
Casual Customer Service / Retail Associate
Liquor Control Broad Of Ontario
Listowel
11.2025 - 11.2026
- Provided exceptional customer service in a busy retail environment.
- Processed cash, debit, and credit transactions accurately using POS systems.
- Maintained store presentation through merchandising, stocking, and inventory organization.
- Ensured compliance with age-verification requirements and company policies.
- Demonstrated professionalism and strong interpersonal skills while serving customers
- Assisted customers with product selection and provided knowledgeable recommendations.
- Collaborated with team members to create engaging promotional displays for products.
- Resolved customer inquiries and complaints with professionalism and care.
Marketing & Communications Coordinator
Edee's Place
Listowel
04.2024 - 05.2026
- Managed company marketing and communications initiatives to increase brand awareness and customer engagement.
- Coordinated communication strategies to support business growth and customer outreach.
- Created digital advertisements, newspaper advertisements, flyers, promotional materials, and social media content.
- Managed email marketing campaigns, ensuring timely delivery and audience engagement.
- Developed clear, professional, and engaging messaging across multiple platforms.
- Maintained and updated company website content, functionality, and customer-facing information.
- Ensured marketing materials and business records remained accurate, organized, and aligned with company objectives.
- Processed invoices and maintained accurate financial documentation.
Customer Service Associate
Unico Foods
Vaughan
05.2023 - 05.2024
- Customer Service: Communicate directly over the phone and email, respond to customer questions and concerns. Communication with my team to make sure we provide fully acceptable customer service. See to customer satisfaction and provide professional customer support. Work with sales representatives, accounting and logistics, for a seamless customer service experience. Processed Purchase orders, Returns and Credits.
- Mailbox: Handle the Customer Service mailbox as well as personal inbox, responding to the customer’s questions and inquiries. Processed purchases orders, forward sales and worked with sales managers and other departments to obtain new business
- Collaborated with team members to improve service delivery efficiency.
- Order Entry: Enter orders manually as they come through Email or Fax. Also, review and modify orders that come through EDI. Complete export papers for US customers. ASN Labelling for certain customers. Working with the customer’s portals to create appointment times.
- Account Management: Managed the accounts for GFS, Giant Tiger, Metro and Walmart Canada. Processed purchase order, returns and credits. input data into their portals. Communicating with customers for modifications of orders. Worked with the warehouse and carriers to track orders to guarantee shipping
- Assisted customers with product inquiries and order placements.
- Followed policies and procedures to meet or exceed established performance requirements.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Customer Service Associate
Altra Industrial Motion
Mississauga
08.2021 - 10.2023
- Customer Service: Delivered customer service via phone and email, responding promptly to inquiries and collaborating with team to provide accurate information while resolving complaints.
- Ensure customer satisfaction and provide professional customer support.
- Work with sales representatives and other colleagues daily to provide the utmost service to customers.
- Mailbox: Managed Customer Service mailbox and personal inbox, addressing customer inquiries, processing purchase orders, and coordinating with sales managers and departments to drive new business.
- Account Management: Oversaw accounts for Husky Canada and Shanghai, handled correspondence from sales agents, created quote proposals, processed purchase orders, identified business opportunities, and tracked orders to ensure timely shipping.
- Data Entry: Created and updated work orders, purchase orders processed in SAP and Reflection (Manman), created RGA and Credit Memos. Created opportunities and quotes in CRM
- Developed training documents with step-by-step instructions for all processes.
Customer Service Associate /Office Data Entry Clerk
Bell Mobility
Mississauga
07.2004 - 02.2019
- Internet Support: Assisted Customer Service request through online support, faxes received for a client. Completed corporate account migrations and more.
- Business Customer Care: Applying adjustments, payments and re-rates, following up with accounts that were not completed properly and placing orders for customers. Assisted with online customer support by receiving and replying to customer’s needs through online applications. Multi-tasking using several programs at once daily. Social Committee: Planned and prepare events, luncheons and outings.
- Customer Relations Advisor: Handled escalated customer issues beyond the scope of standard service, independently diffusing tense situations and addressing customer needs while adhering to business practices.
- At Home Agent: My duties as an at home agent it to assist all clients with questions they may have. Billing, Payments, Balance Transfers, Transfer of Responsibly. At times I will follow up for clients so they do not have to call back for the same issue. I use multiply applications be a CARE agent, NM1, One Source, Outlook, RMS,
- Retention: Supported client retention efforts by addressing cancellation requests, utilizing retention tools to assess client eligibility for offers, and leveraging expertise to resolve underlying issues often leading to cancellation.
- Loyalty: Contacted loyal client’s for renewals, add-ons and courtesy calls to review their usage and services. Making appropriate change to suit the client’s needs and generate revenue for the company. I excelled in Loyalty!
- Technical Support: Assist clients with issue they are experiencing with their device, SIM card issues, freezing issues, reprogramming etc.
- Administration Assistant/Line Support: Working with administration entering data, filing, and mailing invoices. Assisted with Line Support to completing follow-up’s on a customer’s account sent by request (Re-rates, migrations, corrections to accounts with errors and money transfers)
- Singleview Project: Entered data and identified error patterns experienced by representatives, reporting findings to project managers and collaborating with AMDOCS and Citrix managers. Developed an Excel spreadsheet to compile and analyze data, which was utilized by team members to address application issues. Provided daily reports and immediate updates on urgent problems.
- Product fulfillment: Order processing, data entry, data validation, sending feedback, address direct concerns, resolve errors in the problem file, processed returns.
- AIM: Completed the conversion of Atlantic clients to Bell Mobility, input information into hierarchy changing plans, adding features.
- Social committee: Planned and prepare events, luncheons, outings.
Education
Graduate Certificate -
Avola College of Hairstyling And Aesthetics
Toronto, ON 01.1999 - 09.1999
Fredericton High School
Fredericton , NBSkills
- Customer support excellence
- Order fulfillment
- Email management
- Recordkeeping strengths
- Account management
- Team collaboration
Types 60 wpm – adept at Microsoft Office, SAP, CRM, Quickbooks, Big Edge, Oracle, Dynamics ERP, Barcode Software etc
Meticulous, detail-oriented person who quickly learns new skills/procedures
Strong communications, interpersonal, organizational and problem solving skills, able to make independent decisions
Strategic creative execution
Types 60 wpm – adept at Microsoft Office, SAP, CRM, Quickbooks, Big Edge, Oracle, Dynamics ERP, Barcode Software etc
Timeline
Customer Service Clerk
ServiceOntario
02.2026 - Current
Casual Customer Service / Retail Associate
Liquor Control Broad Of Ontario
11.2025 - 11.2026
Marketing & Communications Coordinator
Edee's Place
04.2024 - 05.2026
Customer Service Associate
Unico Foods
05.2023 - 05.2024
Customer Service Associate
Altra Industrial Motion
08.2021 - 10.2023
Customer Service Associate /Office Data Entry Clerk
Bell Mobility
07.2004 - 02.2019
Graduate Certificate -
Avola College of Hairstyling And Aesthetics
01.1999 - 09.1999
Fredericton High School