Veronica Diaz
San Jose,CA
Summary
Highly motivated and reliable professional with 15 years of diverse healthcare experience seeking a challenging position within a premiere organization. Dedicated to making a significant impact by utilizing my education, knowledge, and experience.
Overview
30
30
years of professional experience
Work History
Supervising Health Service Representative II
Santa Clara County (SCVMC)
07.2020 - Current
- Supervises a large clerical staff performing complex admitting, registration or related activities
- Conducts hiring interviews and selects or assists the manager in selecting appointees
- Trains employees, assigns and reviews work, counsels and disciplines, and conducts staff meetings
- Interprets and explains procedures to staff, patients and other departments
- Acts as liaison between the section supervised and Business Services for implementing new procedures and resolving mutual problems
- In satellite clinics, acts as liaison between the section supervised, the head nurse or physicians in identifying and resolving problems related to patient registration, appointments and related activities
- Develops and assists professional and administrative staff in developing internal procedures
- May review discharge summaries, medical records, payment agreements, accounts being referred for outside collection and billing statements for accuracy and quality control
- May act for the manager in his/her absence
- Performs related duties as required
Senior Health Service Representative
O’Connor Hospital
03.2019 - 07.2020
- Company Overview: Formally O’Connor Hospital, San Jose, CA
- Formally O’Connor Hospital, San Jose, CA
PBX/Admitting Administrator
Saint Louise Regional Hospital
09.2015 - 02.2019
- Provide adequate staffing coverage for admitting, emergency room, and patient business exchange department
- Act as primary admitting registrar for various departments including laboratory, obstetrics & gynecology, as well as the medical and surgical departments
- Establish relationships with physicians, nurses, residents, families and other health care providers
- Evaluate patient care procedural changes and administer these applicable registration changes for patient care coordination
Lead Registrar / Patient Admitting Department
O’Connor Hospital
02.2001 - 02.2019
- Company Overview: Formally O’Connor Hospital, San Jose, CA
- Lead, instruct, direct Patient Access Registrars in the process of data entry, insurance verification, confidential documentation, and patient liability collection
- Enhance patient care delivery system by implementing admission functions involving both clinical and professional staff; Implementation of admissions functions with the emergency room, maternity, out-patient clinic registration, outpatient surgery, and other special care units
- Serve and protect the hospital community by ensuring adherence to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organization (JCAHO) standards
- Identify current and future patient admissions requirements by establishing personal rapport with patients, their families and relatives
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, & participating in professional societies
- Key contributor with the conversion and changes in systems from O’Connor to Santa Clara County
- Fundamental contributor of the system work flow and implementation process
- Formally O’Connor Hospital, San Jose, CA
Certified Nursing Assistant/Unit Clerk
Good Samaritan Hospital
08.1997 - 01.1998
Certified Nursing Assistant
San Jose Hospital
02.1995 - 08.1996
Education
Certified Nursing Certificate -
Evergreen Valley College
San Jose, CA01.1995
Skills
- Epic
- Adobe Pro
- Med-Series 4
- ChartMaxx
- IBEX
- Surgical Information Systems
- MS Office (Word, Excel, Power point)
Affiliations
- SEIU Shop Steward, 1991 - 2020
- CEMA, 2021 - Current
Timeline
Supervising Health Service Representative II
Santa Clara County (SCVMC)
07.2020 - Current
Senior Health Service Representative
O’Connor Hospital
03.2019 - 07.2020
PBX/Admitting Administrator
Saint Louise Regional Hospital
09.2015 - 02.2019
Lead Registrar / Patient Admitting Department
O’Connor Hospital
02.2001 - 02.2019
Certified Nursing Assistant/Unit Clerk
Good Samaritan Hospital
08.1997 - 01.1998
Certified Nursing Assistant
San Jose Hospital
02.1995 - 08.1996
Certified Nursing Certificate -
Evergreen Valley College
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