Veronica Diamond
Nanaimo,Canada
Summary
currently looking for part time/Full time work
I am outgoing, friendly, and cooperative. I listen well, and am a very quick learner.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Masala hut Indian Restaurant
Parisville, QC
08.2020 - 10.2021
- Served, prepped food, helped costumers took take out orders, cleaned tables, bussed tables and helped with unloading food product and deliveries
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining areas and tables.
- Processed customer orders accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food service.
- Prepared beverage orders following established recipes and quality standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Waitress
Bigfoot burgers
Qualicum Beach, BC
01.2019 - 02.2020
- Great place I've ever worked. Sadly it is shut down now. I worked the front counter took orders, helped with delivery and ordering products, took take out orders.
- Took customer orders and entered them into the point-of-sale system.
- Served food and beverages to guests in a timely manner.
- Maintained cleanliness and organization of dining area throughout shifts.
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Replenished beverages when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Cashier/Customer Service
Bosley's By Pet Valu
Parksville, BC
- Processed customer transactions accurately and efficiently at a pet specialty retailer.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained a clean and organized checkout area to enhance customer experience.
- Managed cash register operations, including balancing cash drawers at shift end.
- Supported inventory management by restocking shelves with pet supplies regularly.
- Handled returns and exchanges in accordance with store policies and procedures.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
Customer service sea food department
Thrifty Foods
Tsawwassen, BC
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
House Cleaner
Molly Maid Canada
Pitt Meadows, BC
- I did commercial cleaning and personal cleaning of peoples houses
- Cleaned residential spaces using approved cleaning products and techniques.
- Organized cleaning supplies and equipment for efficient workflow.
- Followed safety protocols to ensure a safe working environment.
- Communicated with clients to understand specific cleaning preferences.
- Maintained cleanliness in high-traffic areas throughout homes.
- Reported any maintenance issues or damages to the supervisor promptly.
- Assisted team members in completing larger cleaning projects effectively.
- Adapted to various home layouts and client needs quickly and efficiently.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Swept, mopped, vacuumed and polished floors of all types.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Transported trash bags to designated outdoor receptacles for disposal.
Server
The Canadian Brewhouse
Richmond, BC
- Busssed tables, expo, professed payments, Served.
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining areas and tables.
- Prepared beverage orders following established recipes and quality standards.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Liquor Store Clerk
Liquor Planet
Langford, BC
- Stocked shelves did liquor orders and customer service
- Ensured proper security measures were taken when handling cash transactions.
- Operated cash register accurately to process customer payments.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
- Prepared special orders for customers that could not be found on the shelf.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Performed daily opening and closing procedures according to established guidelines.
- Monitored shoplifting activity within the store premises.
Waitress/Bartender
The Arms Pub
Port Coquitlam, BC
- I was a bartenders server/ helper. I served food took orders, helped prep. Made sure customers were happy with their food by checking in on them. I did mostly closing shifts. So learning how it works is very easy for me. I'm a fast learner
- Delivered meals and beverages to tables efficiently and courteously.
- Assisted customers by taking food and drink orders promptly.
- Maintained cleanliness of dining area and serving stations throughout shifts.
- Handled cash transactions and processed payments accurately at the register.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Set up dining area before opening, arranging tables and utensils neatly.
Server
Pho Vuong Restaurant
Duncan, BC
- I worked here for a couple months before I moved to Victoria. They said I was a good server, great with customers. I'd still be working here if I didn't decide to move somewhere where there are more work opportunities
Customer Service
Buddys Liquor store
Victoria, BC
- I worked the till, stalked shelves and did liquor orders with my boss. I worked at this place for most of last year
Server/Bartender waitress
Fish tales cafe
Qualicum Beach, BC
- I worked here as my first waitress job, the restaurant has shut down due to the guy retiring of old age.
Education
Secondary School -
PASS/WOODWINDS Alternate Secondary School
Parksville, BCSkills
- Restaurant Experience
- Kitchen Experience
- POS
- Serving
- People person
- Serving Experience
- Cash Handling
- Customer service
- Food preparation
- Cash handling
- Conflict resolution
- Time management
- Menu knowledge
- Effective communication
- Attention to detail
- Safety protocols
- Food station setup
- Point of sale (POS) system operations
- Positive and professional
- Menu item recommendation
Certification
Adult Dogwood, Graduated, 2018
Additional Information
Willing to learn any new skills, new job environments, new job opportunities. I am a very quick learner.
Languages
English, Advanced
Job Preferences - Employment Type
Part time/Full time
Timeline
Server
Masala hut Indian Restaurant
08.2020 - 10.2021
Waitress
Bigfoot burgers
01.2019 - 02.2020
Cashier/Customer Service
Bosley's By Pet Valu
Customer service sea food department
Thrifty Foods
House Cleaner
Molly Maid Canada
Server
The Canadian Brewhouse
Liquor Store Clerk
Liquor Planet
Waitress/Bartender
The Arms Pub
Server
Pho Vuong Restaurant
Customer Service
Buddys Liquor store
Server/Bartender waitress
Fish tales cafe
Secondary School -
PASS/WOODWINDS Alternate Secondary School