Veronica Denise Bogan
Stockton
Summary
Seeking a position in which my qualifications will contribute to the company’s overall success.
Overview
3
3
years of professional experience
Work History
Home Care Provider
IHSS In Home Support Services
02.2023 - Current
- Assist with daily living activities.
- Develop personalized care plans based on client needs, ensuring tailored support and attention.
- Assist patients with self-administered medications.
- Cook tasty, nourishing meals for patients to promote better nutrition.
- Provide patients with assistance in completing daily tasks.
- Assist patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assist patients with dressing, grooming and feeding needs.
- Implement safety measures to prevent accidents and ensure well-being.
- Monitor client health status, reporting changes to medical personnel for timely intervention.
- Help patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promote a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Improve patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Manage medical appointments, coordinating with healthcare professionals.
- Establish nutritious meal plans and prepare daily meals to meet patient dietary needs.
- Provide emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Uphold strict standards of privacy and confidentiality in all aspects of caregiving.
- Complete entries in log books, journals, and care plans to accurately document and report patient progress.
Teleservices Representative
Kaiser Permanente, San Jose Call Center
10.2022 - Current
- Effectively processes calls in a systematic and organized manner following Call Center scripts, policies and procedures.
- Handles continuous inbound telephone volume.
- Identifies the purpose of the member’s call and processes the call according to the appropriate script.
- Provides facility and provider information and some laboratory results, makes and cancels appointments, transfers members to Advice Nurses, intakes information from members, and composes messages for providers.
- Receives and relays information regarding appointment cancellations.
- Resolves problems with facility teleservice teams.
- Processes calls accordingly from hearing-impaired members.
- Updates member demographics.
- Works collaboratively with members and staff across all service lines.
- Records instructions from provider in PARRS.
- Functions as a team member to achieve Call Center goals.
- Supports and demonstrates Kaiser Permanente’s Call Center’s customer service philosophy and manages calls in a professional manner.
- Identifies and/or proposes ways to improve customer service.
- Demonstrates an awareness and sensitivity to patients/family rights.
- Handles inquiries and complaints pursuant to procedure.
- Complies with departmental standards, policies and procedures regarding training, injury prevention, management of workload, and safety/emergency situations.
- Performs other duties as required.
Education
General Education Courses - undefined
DeAnza College
Cupertino, CACertified Computer Technician - undefined
Computer Training Academy
San Jose, CA06.2000
High School Diploma - undefined
Independence High School
San Jose, CA06.1988
QUALIFICATIONS
- Highly motivated to set priorities and accomplish assigned tasks.
- Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and develops alternative solutions.
- Excellent customer service – ability to establish and maintain rapport.
- Strong attention to detail and quality achievement.
- Quick learner, well organized, able to manage time and meet deadlines.
- Results oriented, dependable individual and creative thinker.
- Communicates well with management and peers, customer focused and results driven.
Timeline
Home Care Provider
IHSS In Home Support Services
02.2023 - Current
Teleservices Representative
Kaiser Permanente, San Jose Call Center
10.2022 - Current
General Education Courses - undefined
DeAnza College
Certified Computer Technician - undefined
Computer Training Academy
High School Diploma - undefined
Independence High School